Regional Account Operations Manager

Job ResponsibilitiesLeads, directs, and manages operations to meet or exceed client standards.
Maximizes profitability through effective communication, service, and follow-up on pending matters.
Plans and monitors staffing schedules to support operational demands and business objectives.
Manages revenue and expenses to budget constraints.
Trains, develops, and motivates employees to perform at their best and grow in their knowledge and responsibilities.
Manages department finances, including budget preparation and review, purchasing, financial reporting, and expense monitoring.
Monitors and analyzes on-time delivery and key performance indicators.
Coordinates continuous improvement efforts internally and externally.
Updates and coordinates standard operating procedures.
Ensures adherence to SOPs by related APAC stations' operations/customer service staff.
Ensures billing accuracy.
Manages forecasts, exception management, and external coordination with divisional leads and plants.
Sets and adjusts pre-bookings with ocean carriers based on forecasts.
Troubleshoots EDI issues and escalates problems to the product team.
Skills and QualificationsIntermediate proficiency using Microsoft Office, the internet, and web-based and job-specific software applications.
Excellent interpersonal skills that enable effective communication with clients and internal personnel.
Able to multi-task, objective-driven, and work under tight deadlines.
Education and ExperienceA minimum of five years of relevant experience in the logistics industry is required.
Knowledge of customs clearance and import/export arrangements is necessary.#J-18808-Ljbffr