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About this opportunity:We at Ericsson are inviting applications for the role of Service Reliability Lead. This pivotal role bears complete responsibility for Service Assurance functions, entrusted with proactive, preventive, and predictive maintenance of service. It offers an avenue for direct interaction with our valued customers. Simultaneously, this role is entrusted with managing significant interaction with our Ericsson Service Delivery Units (SDU) to ensure optimal operational performance.
What you will do:- Oversee end-to-end availability management, service assurance, resilience, and service reliability.
- Manage event, incident, problem, and changes to services while ensuring business continuity and disaster recovery.
- Drive ML, AI, and automation initiatives for data analytics related to the service.
- Support Service Operations Governance internally, with our customers, and manage service performance in contracts, including Program and Demand Management.
- Ensure operational and financial performance aligns with the Work Level Agreement (WLA), overseeing both service delivery performance and customer's infrastructure performance.
- Approve and support multi-unit initiatives for improvement plans.
- Coordinate Problem Management status customer reporting meetings as part of the MS Governance Model.
- Ensure preventive maintenance plans align with customer requirements and Business Continuity Management processes.
- Lead the creation of business scenarios to drive outcomes through automation to support existing and new services.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.
- Overall understanding of Automation?.
- Business Continuity And Disaster Recovery.
- Corrective And Preventive Action (CAPA).
- Preventive Maintenance.
- Cross-Functional Collaboration.
- Change Management.
- Problem management.
- Productivity.
- Operational Acceptance Testing.
- Efficiency Improvement in Service Delivery.
- Proactive Problem Management.
- Business Requirements.
- Business Process Improvement.
- Work Level Agreement (WLA) and Service Level Agreement (SLA).
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more .
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us
We are proud to announce Ericsson Malaysia have been again officially Great Place to Work Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture."
Primary country and city:Malaysia (MY) || Shah Alam
Req ID:757718