Regional Service Delivery Manager, Asia Pacific Business/Systems Analysts (Information & Communication Technology)
You will support the Global/Central Team with the MDS solution implementation. This may include equipment installation, asset tagging, setting supply inventory par levels, asset validation and process creation/documentation. Details below : Monitors all facets of the Managed Document Services (MDS) program to ensure that performance standards are maintained, and customer requirements (contracted service
levels) are consistently met. Engages company and/or 3rd-party resources to provide proactive maintenance, as well as ongoing maintenance to ensure Service Level Agreements are met. Acts as a supporting liaison to outside contractors for performance issue management. Monitors the just-in-time (JIT) parts and supplies procurement and distribution program, as well as an on-site inventory of key parts and supply items. Monitors Call/Support Centre activity to ensure service response requirements are met. Coordinates, tracks and reports machine moves, machine removals and new machine installations. Assists with end user training for equipment installations. Tracks machine lease expirations and/or projected end of service life dates, as required. Manages the collection of periodic meter readings, including review and validation. Maintains contract database accuracy for any database in use and generates/distributes appropriate periodic reports. Acts as a liaison for the customer in all matters concerning the fleet. Engages with customer's facilities team, IT group, etc. to ensure proper implementation and post-installation support is provided. Conducts periodic customer satisfaction surveys to include Key Contact and End User surveys. Provides summary, analysis and action plan for all survey results. Analyses fleet utilization to ensure that each machine's capabilities match the requirements of its actual use. Works with the Managed Document Services Specialist (MDSS) to recommend on going fleet optimization through machine deployment, machine replacement, user training, etc. Reports progress and performance versus MDS Strategy to customer and Company at agreed periods, including devices reports, Service Level Agreement performance and any customer specific reporting requirements. Provides ongoing feedback for further strategy development, enhancement, correction and deployment of strategy. Provides Service Improvement Plan to customer to remediate issues. Provides metrics and trend reporting to the Sales Team in support of the Annual Customer Strategy and Quarterly Review process. Conducts implementation of national launch programs/ processes including field training. Overseas travels are to be expected. Performs other duties as assigned. Regular reporting and communicating with Global teams in other regions. Managing of virtual teams in Asia Pacific countries . Provide accurate time sheets. What you need to have: Degree in Computer Studies, Business Admin or Sales Marketing. Minimum one (1) year working experience in the OA industry. Knowledge in sales and or IT/connectivity sales. Self-motivated and hardworking. Excellent presentation, negotiation and demonstration skills. Result driven with constant desire to earn high income. Minimum 2 years working experience in Service Delivery Your application will include the following questions: Which of the following languages are you fluent in?
Ricoh began marketing Ricoh brand PPCs (Plain Paper Copiers) in 1981, in both the North American and European markets. As a key player in the global office computerization and networking boom, in just two decades Ricoh has become a leader in digital office solutions. Now with 81,900 employees and offices in over 150 countries, the Ricoh Group has built one of the industry's most extensive sales and support network. Our powerful global network serves the needs of a diversified customer base. With a turnover of over US$22 billion, we are a leading Global 500 Company. As part of the Ricoh family, Ricoh (Malaysia) Sdn Bhd, formerly known as Inchcape NRG (Malaysia) Sdn Bhd, distributes an established range of Ricoh products. In line with our expansion program, we are looking for dynamic individuals to become part of our exciting and growing team of professionals.
Ricoh began marketing Ricoh brand PPCs (Plain Paper Copiers) in 1981, in both the North American and European markets. As a key player in the global office computerization and networking boom, in just two decades Ricoh has become a leader in digital office solutions. Now with 81,900 employees and offices in over 150 countries, the Ricoh Group has built one of the industry's most extensive sales and support network. Our powerful global network serves the needs of a diversified customer base. With a turnover of over US$22 billion, we are a leading Global 500 Company. As part of the Ricoh family, Ricoh (Malaysia) Sdn Bhd, formerly known as Inchcape NRG (Malaysia) Sdn Bhd, distributes an established range of Ricoh products. In line with our expansion program, we are looking for dynamic individuals to become part of our exciting and growing team of professionals.
Perks and benefits
Additional 3% voluntary EPF contribution
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