Job Description - Remittance Processing (240000ZS)
ResponsibilitiesVerify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently.
Liaise with customers/branches/business units on any discrepancies/doubts in their instructions until resolution.
Work together with the team to ensure SLA is met at all times.
Ensure quick action/resolution in managing both internal and external customers' queries, feedback, and complaints.
Monitor system availability and escalate promptly to management whenever required to manage situations such that payment service timelines are not impacted.
Participate in UAT/Projects as and when required.
QualificationsPreferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc.
Conversant in SWIFT knowledge and provisions, regulations, and other guidelines governing remittances.
Proficient in Microsoft Windows applications – Word, Excel & PowerPoint.
Possesses good oral/communication and coordination skills; able to interact well with team members and business units/bankers/customers.
Resourceful and able to multi-task independently with confidence in time-critical environments.
A self-motivated & proactive person in managing operational efficiency and promoting process improvements.
A risk-conscious person who ensures internal controls and procedures are complied with closely.
A meticulous and accurate person with an eye for details.
A confident, diplomatic, and tactful person in problem resolution and decision-making.
A passionate person with a customer-oriented mindset and a firm believer in Quality discipline.
Primary LocationMalaysia
JobOperations
OrganizationMAL E2P - Payments Hub - Remittance (DH)#J-18808-Ljbffr