Job Description - Remittance Processing - Penang (240001R2)
ResponsibilitiesTo verify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently.
To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
Together with the team, to work and target SLA is met at all times.
To ensure quick action/resolution in managing both internal and external customers' queries, feedback, and complaints.
To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
To participate in UAT/Projects as and when required.
QualificationsPreferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc
Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
Proficient in Microsoft Windows applications – Word, Excel & Power-point
Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
Resourceful and able to multi-task independently with confidence in time critical environment
A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
A risk-conscious person who ensures internal controls and procedures are complied with closely.
A meticulous and accurate person with an eye for details.
A confident, diplomatic, and tactful person in problem resolution and decision making.
A passionate person with customer-oriented mindset and firm believer of Quality discipline.
Primary LocationJobOperations
OrganizationMAL E2P - Payments Hub - Remittance (DH)#J-18808-Ljbffr