**Job Title:** Remote Account Support Officer
**Company:** Kossan Rubber Industries Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 2
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**Job Description:**
Kossan Rubber Industries Berhad, a leader in the manufacturing of high-quality rubber products, is seeking a motivated and detail-oriented **Remote Account Support Officer** to join our dynamic team. This part-time position is essential in ensuring we continue to surpass our clients' expectations and maintain our commitment to excellence in service delivery.
**Key Responsibilities:**
1. **Client Communication:**
- Serve as the primary point of contact for designated accounts, addressing inquiries and providing timely support via email, phone, and virtual meetings.
- Maintain clear and professional communication with clients, ensuring they are well-informed on order statuses, product information, and policy changes.
2. **Order Management:**
- Assist with processing orders and monitoring the fulfillment process to ensure accuracy in order entry and delivery timelines.
- Coordinate with production and logistics teams to resolve any discrepancies or delays in order processing.
3. **Account Maintenance:**
- Regularly update and maintain customer profiles in the company's CRM system, ensuring that all data is accurate and current.
- Conduct periodic account reviews with clients to foster relationships and identify opportunities for growth and improvement.
4. **Problem Solving:**
- Proactively identify potential issues affecting client satisfaction, working collaboratively to develop solutions that enhance the customer experience.
- Escalate complex challenges to higher management when necessary, ensuring they are resolved efficiently.
5. **Administrative Support:**
- Assist with administrative tasks such as invoicing, documentation, and reporting as needed.
- Support the marketing team by gathering client feedback and suggestions for potential product enhancements.
6. **Reporting:**
- Generate regular reports on account status, client interactions, and key performance indicators to inform management of trends and opportunities.
- Participate in team meetings to share insights, discuss challenges, and contribute to the continuous improvement of processes.
**Requirements:**
- **Education:** A minimum of a diploma or equivalent in Business Administration or a related field.
- **Experience:** At least 2 years of experience in an account support or customer service role, preferably within the manufacturing or distribution sector.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
- **Personality Traits:**
- Energetic and driven, with a passion for delivering exceptional customer service.
- Strong commitment to professional growth and adaptability in a fast-paced environment.
- **Soft Skills:**
- Excellent teamwork capabilities; able to collaborate effectively with diverse teams.
- Strong adaptability skills, allowing you to thrive in changing situations and environments.
**Benefits:**
- Comprehensive dental insurance plan.
- Company-paid gym membership to encourage wellness and fitness.
- Company transportation support for ease of commuting.
**Working Environment:**
Join a forward-thinking team that drives innovation within the industry through cutting-edge ideas and solutions. We pride ourselves on fostering a supportive and collaborative atmosphere where every team member's contributions are valued.
**Application Deadline:**
Please submit your application by **October 21, 2024**.
**Equal Opportunity Statement:**
Kossan Rubber Industries Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, gender identity, sexual orientation, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
