**Job Title:** Remote Call Center Assistant
**Company:** Maxis Berhad
**Location:** Malacca City, Melaka, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2
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**Job Description:**
Maxis Berhad is seeking a motivated and resourceful Remote Call Center Assistant to join our dynamic team. This part-time position offers an excellent opportunity to engage with customers while providing exceptional service from the comfort of your home or preferred location.
**Key Responsibilities:**
1. **Customer Support:**
- Handle inbound and outbound calls from customers while maintaining high standards of professionalism and service.
- Answer queries related to products, services, and billing, ensuring resolution of issues on the first call when possible.
- Document and track customer interactions in the CRM system to maintain accurate and up-to-date records.
2. **Communication:**
- Effectively communicate information about our products and services, addressing customer needs and inquiries with clarity and confidence.
- Work collaboratively with team members to share insights and solutions to improve the customer experience.
3. **Strategic Planning:**
- Participate in team meetings to discuss customer feedback, identify areas for improvement, and develop strategies to enhance service delivery.
- Analyze customer interactions and trends to assist in recommending process improvements.
4. **Follow-Up:**
- Conduct follow-up calls and communications to ensure customer satisfaction and the resolution of any outstanding issues.
- Proactively identify potential challenges customers may face and provide solutions or escalate as necessary.
5. **Training and Development:**
- Engage in ongoing training to develop product knowledge and enhance customer service skills.
- Provide feedback to trainers and team leaders about the training process and suggest relevant improvements.
6. **Administrative Tasks:**
- Perform administrative tasks related to customer accounts, including updates and changes as requested.
- Assist in maintaining the call center's digital communication platforms, ensuring information is readily accessible to team members.
**Requirements:**
- **Education and Experience:**
- Minimum of 2 years experience in a customer service or call center environment.
- Proficient with CRM software and general computer applications (MS Office suite).
- **Personality Traits:**
- Highly motivated and proactive in finding solutions.
- Resourceful in gathering information and completing tasks efficiently.
- **Soft Skills:**
- Excellent communication skills, both verbal and written.
- Strong strategic planning abilities to anticipate customer needs.
- **Environmental Commitment:**
- Committed to practicing sustainable behaviors in the workplace and work activities, aligning with Maxis Berhad's environmental responsibility initiatives.
**Benefits:**
- Opportunity for paid overtime based on business needs.
- Paid sick leave to ensure your health is prioritized.
- Life insurance for added security and peace of mind.
**Working Environment:**
Maxis Berhad fosters a supportive and eco-friendly workplace culture committed to environmental responsibility. We believe in sustainable practices that contribute positively to the community and the planet.
**Application Deadline:** November 2, 2024
**Equal Opportunity Statement:**
Maxis Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are ready to embark on a rewarding journey with Maxis Berhad, we encourage you to apply and join our commitment to exceptional customer service and sustainability practices!How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.