Remote Call Center Associate

Job description:

IHH Healthcare Berhad is seeking a Remote Call Center Associate to join our team in Johor Bahru, Johor, MY. This part-time role is ideal for entry-level professionals who are resourceful and confident individuals with excellent decision-making and planning skills.

Responsibilities:
- Handle inbound and outbound calls with professionalism and courtesy
- Listen actively to customers' concerns and provide appropriate solutions
- Document all interactions accurately in the system
- Meet or exceed daily call volume and quality metrics
- Collaborate with team members to ensure customer satisfaction
- Stay up-to-date on product knowledge and company policies
- Adhere to all call center policies and procedures

Requirements:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong attention to detail
- Basic computer skills
- Previous call center experience is a plus but not required

Benefits:
- Company transportation
- Paid Time Off (PTO)
- Free food

Working environment:
Join our team and embrace a culture that challenges norms and encourages bold thinking. We support our employees in reaching their full potential and strive to create a positive and inclusive work environment.

Equal Opportunity Statement:
IHH Healthcare Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.