**Job Title**: Remote Client Relations Associate
**Company**: Sapura Energy Berhad
**Location**: George Town, Penang, MY
**Job Type**: Part-Time
**Seniority**: Associate Level
**Years of Experience**: 4
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**Job Description**:
Sapura Energy Berhad is seeking a highly motivated and reliable Remote Client Relations Associate to join our team. This part-time position is critical in ensuring that our clients receive outstanding service and support. The ideal candidate will possess strong interpersonal skills, a thorough understanding of client relations, and the ability to work independently to meet the needs of our clients while upholding the company's commitment to quality in all aspects of work, products, and services.
**Key Responsibilities**:
1. **Client Support and Communication**:
- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services.
- Conduct regular check-ins with clients to ensure satisfaction and gather feedback to enhance service delivery.
2. **Account Management**:
- Develop and maintain strong relationships with clients to understand their needs and expectations.
- Collaborate with internal teams to ensure that client needs are met in a timely and efficient manner.
3. **Planning and Reporting**:
- Create and implement action plans for client engagement and retention strategies.
- Prepare and maintain documentation and reports detailing client interactions, resolutions, and feedback.
4. **Problem-Solving**:
- Analyze client issues and develop creative and effective solutions to improve overall satisfaction and account outcomes.
- Escalate complex issues to appropriate internal stakeholders when necessary.
5. **Training and Development**:
- Assist in onboarding new clients by providing training on our products and services.
- Educate clients about new features, updates, and best practices for maximizing their experience with our offerings.
6. **Quality Assurance**:
- Maintain high standards for customer service and support, ensuring quality control in all client interactions.
- Continuously seek ways to enhance the client experience through improved processes and technology.
**Requirements**:
- **Educational Background**: A bachelor's degree in Business Administration, Communications, or a related field is preferred.
- **Experience**: Minimum of 4 years of experience in client relations, customer service, or a similar role, preferably in the energy or engineering industry.
**Personality Traits**:
- Independent: A self-starter who can work autonomously and manage responsibilities without constant oversight.
- Reliable: Proven track record of dependability and commitment to meeting deadlines and performance expectations.
**Soft Skills**:
- **Planning**: Strong organizational skills with the ability to prioritize tasks and manage multiple client accounts concurrently.
- **People Management**: Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients and internal teams.
**Benefits**:
- Joining Bonus upon successful employment.
- Parental leave to support work-life balance.
- Vision insurance to promote health and well-being.
**Working Environment**:
We prioritize quality in all aspects of our work, products, and services. Our remote work culture fosters collaboration and innovation while maintaining a strong focus on delivering exceptional client experiences.
**Application Deadline**: Please submit your application by October 16, 2024.
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**Equal Opportunity Statement**:
Sapura Energy Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and experiences to apply and join our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
