**Job Title:** Remote Client Relations Representative
**Company:** Digi.Com Berhad
**Location:** Kuala Lumpur, Kuala Lumpur, MY
**Job Type:** Full-time
**Seniority:** Associate Level
**Years of Experience:** 3
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### Job Description
Digi.Com Berhad is seeking a dedicated and dynamic Remote Client Relations Representative to join our expanding team in Kuala Lumpur. As a representative of our company, you will play a vital role in maintaining and enhancing customer satisfaction, facilitating communication between clients and our internal teams, and ensuring that our services consistently align with client needs.
### Key Responsibilities
- **Client Engagement:** Establish and maintain strong relationships with clients through regular communication via phone, email, and video conferencing. Understand their needs and proactively recommend solutions.
- **Issue Resolution:** Address customer inquiries, complaints, and feedback in a timely and professional manner. Collaborate internally to ensure effective problem resolution, keeping clients informed throughout the process.
- **Account Management:** Monitor client accounts, including billing, service usage, and satisfaction levels. Conduct regular check-ins and follow up on customer experiences to ensure overall satisfaction.
- **Data Analysis:** Collect and analyze customer data and feedback to identify trends, improve service delivery, and report insights to management.
- **Sales Support:** Assist in identifying upsell and cross-sell opportunities to strengthen the client relationship and enhance revenue.
- **Collaboration:** Work closely with sales, marketing, and operations teams to align client needs with our service offerings, ensuring a seamless experience from initial contact through post-sale support.
- **Project Management:** Manage client projects from initiation through completion, ensuring that expectations are met and timelines are adhered to.
- **Training and Onboarding:** Facilitate the onboarding process for new clients, including product demonstrations and training, to ensure they maximize the value of our services.
- **Documentation:** Maintain accurate records of client interactions, escalations, and feedback in our CRM system to support team collaboration and continuous improvement.
### Requirements
- **Education**: Bachelor's degree in Business, Communications, or a related field.
- **Experience**: Minimum of 3 years of experience in client relations, customer service, or account management roles.
- **Skill Set**:
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Proficient in CRM software and Microsoft Office Suite.
- **Personality Traits**:
- Resourceful with a proactive approach to problem-solving.
- Independent and self-motivated, with the ability to work effectively in a remote environment.
- **Soft Skills**:
- High emotional intelligence, showing empathy and understanding in client interactions.
- Strong project management skills to oversee client-related projects and initiatives.
### Benefits
- **Dental Insurance**: Comprehensive dental coverage for you and your family.
- **Employee Discounts**: Exclusive discounts on company products and services.
- **Paid Sick Leave**: Paid time off for illness to promote overall well-being.
### Working Environment
Join Digi.Com Berhad and flourish in a culture that embraces change and responds resiliently. We aim to foster an environment that encourages innovation, collaboration, and the pursuit of excellence.
### Equal Opportunity Statement
Digi.Com Berhad is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other status protected by applicable law.
### Application Deadline
To be considered for this exciting opportunity, please submit your application by **October 29, 2024**.
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We look forward to adding a passionate and resourceful individual to our team at Digi.Com Berhad! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.