**Job Title:** Remote Client Support Specialist
**Company:** Westports Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
Westports Holdings Berhad is seeking a dedicated and enthusiastic Remote Client Support Specialist to join our dynamic team. In this entry-level position, you will play a crucial role in enhancing our customer experience by providing excellent support to our valued clients. As part of a company that strives for excellence and upholds high standards in all endeavors, you will be part of a collaborative environment focused on delivering exceptional services.
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**Key Responsibilities:**
- **Client Interaction:**
- Serve as the first point of contact for clients, addressing inquiries and resolving issues via email, chat, and phone calls.
- Develop deep knowledge of our products and services to provide accurate information and address client concerns effectively.
- **Issue Resolution:**
- Manage client issues from inception to resolution, ensuring timely and efficient responses while maintaining a high level of professionalism.
- Accurately document all client interactions and maintain organized records of support requests using our CRM system.
- **Communication and Persuasion:**
- Communicate effectively with clients to understand their needs and provide suitable solutions.
- Persuade clients on the benefits of our services, upselling and cross-selling when appropriate.
- **Feedback Mechanism:**
- Gather client feedback and escalate unresolved issues to the appropriate departments to enhance service delivery.
- Contribute to the development of FAQ resources and other self-help materials, improving overall client satisfaction.
- **Collaboration:**
- Work closely with team members to share knowledge and insights, contributing to a positive team culture.
- Participate in training sessions and workshops to continuously improve skills and stay updated on industry trends.
- **Performance Tracking:**
- Meet performance metrics such as response times, resolution rates, and customer satisfaction scores, aiming for excellence in all client interactions.
- Actively engage in self-assessment to identify areas for personal development and improvement.
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**Requirements:**
- **Education:**
- A minimum of a Bachelor's degree or equivalent from a recognized institution.
- **Experience:**
- At least 1 year of experience in a customer support or client-facing role is preferred.
- **Personality Traits:**
- Resourceful: Ability to think on your feet and find solutions independently.
- Reliable: Punctual, consistent, and able to develop trust with clients and team members.
- **Soft Skills:**
- Stellar communication skills, both written and verbal, with an emphasis on clarity and professionalism.
- Persuasive skills to effectively influence clients and encourage their engagement with our services.
- **Technical Skills:**
- Proficient in using CRM software and communication tools; familiarity with Microsoft Office Suite is essential.
- **Remote Work Competence:**
- Comfortable working remotely and self-motivated, with a reliable internet connection and a quiet workspace.
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**Benefits:**
- Free accommodation provided for all part-time employees.
- Gym membership to encourage a healthy work-life balance.
- Opportunity for profit sharing based on company performance, allowing you to share in our success.
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**Working Environment:**
At Westports Holdings Berhad, we are committed to fostering a supportive and inclusive working environment that enables our employees to thrive. We prioritize excellence and uphold high standards in all endeavors, striving to empower our team and offer rewarding experiences.
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**Application Deadline:** September 19, 2024
**Equal Opportunity Statement:**
Westports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals regardless of race, color, gender, age, sexual orientation, disability, or any other characteristic protected by law.
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If you are passionate about client support and eager to contribute to a high-performing team, we invite you to apply for the Remote Client Support Specialist position. Join us in providing exceptional service to our clients while developing your career in a challenging and fulfilling environment!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
