**Job Title: Remote Web Chat Associate**
**Company: Media Prima Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
**Job Description:**
Media Prima Berhad is seeking a motivated and detail-oriented Remote Web Chat Associate to join our dynamic team. This part-time position is ideal for energetic individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer service through live chat support. As a Remote Web Chat Associate, you will be responsible for engaging with customers online, providing information about our products and services, and assisting with inquiries and issues in a professional and timely manner.
**Key Responsibilities:**
1. **Customer Interaction:**
- Engage with customers via live chat to answer inquiries regarding products, services, and promotions.
- Provide prompt and accurate response to customer questions, ensuring a high level of customer satisfaction.
- Escalate complex issues to the appropriate departments and follow up on the resolution process.
2. **Support & Problem Solving:**
- Assist customers in navigating the website and utilizing online tools effectively.
- Demonstrate adaptability by efficiently handling unexpected issues or changes in customer needs.
- Employ research skills to gather information and resolve customer queries.
3. **Documentation & Reporting:**
- Maintain detailed records of customer interactions and transactions in the system.
- Track and report recurring issues or customer feedback to management for continuous improvement.
- Monitor chat performance metrics and work towards achieving set KPIs.
4. **Collaboration:**
- Collaborate with team members and management to enhance the customer experience.
- Participate in training sessions to keep updated on product knowledge and customer support practices.
5. **Adaptation to Changes:**
- Embrace and respond resiliently to changes in processes, tools, and customer needs.
- Contribute to creating a positive working environment by fostering a culture of support and development.
**Requirements:**
- **Education & Experience:**
- Minimum 3 years of experience in a customer service or chat support role.
- Familiarity with live chat support software and customer relationship management (CRM) tools.
- **Personality Traits:**
- Energetic and enthusiastic demeanor to engage effectively with customers.
- Reliable and dependable character, ensuring punctuality and responsibility in all tasks.
- **Soft Skills:**
- Strong research skills to thoroughly understand and communicate product details.
- High adaptability to navigate various customer inquiries and address their needs in a dynamic environment.
- **Technical Skills:**
- Proficient in using chat systems and Microsoft Office Suite.
- Strong written communication skills to articulate responses clearly and professionally.
- **Work Environment:**
- Must possess a reliable internet connection and a quiet workspace to conduct remote duties.
- Willingness to work flexible hours, including evenings and weekends, as per the needs of the company.
**Benefits:**
- Life insurance coverage.
- Joining bonus for eligible new hires.
- Opportunities for travel related to company events or professional development.
**Working Environment:**
At Media Prima Berhad, we foster a culture that embraces change and responds resiliently. We believe in empowering our team members to grow, develop their skills, and contribute positively to our mission and values.
**Application Deadline:**
Please submit your application by **September 19, 2024**.
**Equal Opportunity Statement:**
Media Prima Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and join our dedicated team.
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This job description has been tailored to convey essential aspects of the position while emphasizing the required traits and skills. Please let me know if you'd like to adjust any specifics or add more details!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
