Remote Client Support Specialist

Job Description:

IOI Corporation Berhad is seeking a Remote Client Support Specialist to join our team in George Town, Penang, MY. This part-time position at the Associate Level requires a minimum of 2 years of experience in client support or a related field.

Responsibilities:
- Provide remote support to clients via phone, email, and chat
- Troubleshoot technical issues and provide solutions in a timely manner
- Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
- Collaborate with internal teams to escalate and resolve complex issues
- Document client interactions and resolutions in the CRM system
- Stay up-to-date on product knowledge and industry trends to better assist clients
- Assist in training new team members on client support processes and procedures

Requirements:
- Energetic and reliable personality traits
- Strong emotional intelligence and cooperation skills
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software
- Experience in a remote work environment is a plus
- Bachelor's degree in a related field is preferred

Benefits:
- Vision insurance
- Parental leave
- Employee discounts

Working Environment:
At IOI Corporation Berhad, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing top-notch client support and fostering a collaborative work environment.

Deadline to Apply: September 2, 2024

Equal Opportunity Statement:
IOI Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.