Job Description:
YTL Corporation Berhad is seeking a Remote Contact Center Manager to join our team in Malacca City, Melaka, MY. As an Associate Level position, the ideal candidate will have at least 5 years of experience in contact center management.
Responsibilities:
- Manage and oversee a team of remote contact center agents
- Develop and implement strategies to improve customer service and satisfaction
- Monitor performance metrics and provide feedback and coaching to team members
- Handle escalated customer inquiries and complaints
- Collaborate with other departments to ensure seamless communication and operations
- Analyze data and trends to identify areas for improvement and innovation
- Implement new technologies and tools to enhance the contact center operations
- Conduct regular training sessions to ensure team members are up-to-date on best practices and procedures
- Maintain a positive and motivating work environment for the team
Requirements:
- Bachelor's degree in Business Administration or related field
- Proven experience in contact center management
- Strong leadership and communication skills
- Resilient and confident personality traits
- Ability to analyze data and drive innovation
- Excellent problem-solving skills
- Proficiency in Microsoft Office and contact center software
- Ability to work remotely and manage a team effectively
- Willingness to travel occasionally for team meetings and training sessions
Benefits:
- Joining Bonus
- Free accommodation
- Travel opportunities
Working Environment:
At YTL Corporation Berhad, we encourage calculated risk-taking to drive innovation and progress. We believe in fostering a culture of creativity and collaboration to achieve our goals.
Deadline to Apply:
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Equal Opportunity Statement:
YTL Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.