As a content Moderator, you need to Identify and rate text and as per the defined policies and guidelines.His/her responsibility will include monitoring and moderating user-generated content to ensure that the final product is as per guidelines- Strong communication (both written and verbal)- High on learning quotient i.e. quick learner- Strong analytical skills for discerning different degrees of **content compliance**- Contextual knowledge and ability to adapt **decision-making** to different situations and settings- A flexible approach to the moderation process, depending on emerging formats, trends and technology- Should have native/Near native communication skills(Written)- Good knowledge of internet culture- Well versed with virtual assistant- Good to have past experience in chat process- Strong organizational and multitasking skills, and a proactive approach- 5-day working, normal working hour shifts- Strong attention to detail and ability to multi-task projects and deliverables- Proven experience working under pressure to deliver high quality output in a short span of time- Excellent verbal and written communication skills**The key job responsibilities include the following**:- Review content (Text/Image) and conduct the content quality control, ensuring the content complies with Content Moderation Guidelines (For example slurs, cuss words, adult content and uncivil content)- Become and remain knowledgeable about online community standards · Thoroughly check content with quality and accuracy- Approve or disapprove new and changed submissions based on the Moderation Guidelines- In the context of this role, individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity- Understanding client policies and guidelines, and making decisions based on them.- Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions- Proven ability to balance multiple priorities and strong attention to detail- Conducting secondary web research to know what users are searching on Google so that relevant information can be provided.- Creative writing, consistent format and citations- To do Peer audits as a part of the process model and also to assist in training as per need- All KPI related tasks must be followed & adhered to avoid business impact**Qualification/Skills & Experience**- Any Undergraduate/ Graduate- Computer Skill: Basic level computer handling skills- 0 to 1 year experience- Native raters**Elaboration of task**- The process entails the raters for monitoring content. If it doesn't satisfy the guidelines, the content gets flagged and removed.- The reasons can be different, including- misinformation,- violence,- offensiveness,- Extremism,- Sexual- hate speech etc- Moderator's duty will be mainly to rate/review every piece of content shared by the client- With its help, we can ensure the platform serves the purpose that you've designed it for, rather than giving space for spam, violence and explicit content.**Job Type**: ContractContract length: 3 months**Salary**: RM4,000.00 - RM5,000.00 per monthSchedule:- Fixed shift- Monday to FridayApplication Question(s):- Do you have spouse visa or willing to support your own employment visa?- Are you residing in Malaysia?**Experience**:- content moderator: 1 year (preferred)**Language**:- Vietnamese (required)
