**Job Title:** Remote Customer Care Assistant
**Company:** Kuala Lumpur Kepong Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2
**Job Description:**
Kuala Lumpur Kepong Berhad is seeking a dedicated and proactive Remote Customer Care Assistant to join our team. The ideal candidate will demonstrate a commitment to customer service excellence, be hardworking, and motivated to contribute to a positive customer experience. This is a part-time position that allows for flexibility while ensuring our customers receive the highest level of support.
**Key Responsibilities:**
1. **Customer Support:**
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Assist customers with product information, troubleshooting, and issue resolution.
- Maintain a customer-centric approach, ensuring satisfaction and retention.
2. **Documentation and Reporting:**
- Accurately document customer interactions and feedback in the CRM system.
- Generate weekly and monthly reports to analyze customer service metrics and trends.
- Collaborate with team members to identify areas for process improvement based on customer feedback.
3. **Project Management:**
- Assist in the coordination of customer care projects, ensuring deadlines are met and tasks are completed efficiently.
- Support the development of customer care initiatives aimed at enhancing the customer experience.
4. **Negotiation and Conflict Resolution:**
- Navigate customer complaints with professionalism and tact, employing effective negotiation skills to achieve satisfactory resolutions.
- Work with management to implement strategies that prevent future issues based on customer interactions.
5. **Team Collaboration:**
- Work collaboratively with other departments, including sales and product development, to ensure customer needs are met.
- Participate in team meetings and contribute ideas for improving service delivery.
6. **Training and Development:**
- Stay updated on product knowledge and customer care best practices through ongoing training sessions.
- Mentor new team members as needed to foster a team-oriented environment.
**Requirements:**
- **Education:** High school diploma or equivalent; relevant associate degree or certification in customer service or business administration is preferred.
- **Experience:** Minimum of 2 years in a customer service or support role, preferably in a remote setting.
- **Technical Skills:** Proficiency in using CRM software, Microsoft Office Suite (Excel, Word, PowerPoint), and communication tools.
- **Personality Traits:**
- Hardworking: Demonstrates a strong work ethic and a commitment to going above and beyond for customers.
- Motivated: Shows enthusiasm for the role and a desire to grow professionally within the organization.
- **Soft Skills:**
- Project Management: Capable of managing multiple tasks and projects simultaneously while maintaining attention to detail.
- Negotiation: Strong negotiation skills to navigate customer discussions effectively and achieve positive outcomes.
**Benefits:**
- Competitive retirement plan
- Gym membership
- Paid sick leave
**Working Environment:**
At Kuala Lumpur Kepong Berhad, we uphold the highest standards of ethical conduct and integrity. We believe in fostering a supportive and inclusive work environment where team members are inspired to contribute their best efforts towards our customer service goals.
**Application Deadline:**
Applicants are encouraged to submit their applications by **October 16, 2024.**
**Equal Opportunity Statement:**
Kuala Lumpur Kepong Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
