Remote Customer Care Associate

Job Description:

We are looking for a Remote Customer Care Associate to join our team at Celcom Axiata Berhad. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients through various communication channels. This part-time position is perfect for entry-level individuals who are passionate about customer care and looking to gain experience in the telecommunications industry.

Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner- Provide information about products and services to customers- Process orders, returns, and exchanges- Handle complaints and escalate issues as needed- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to ensure seamless customer service experience- Perform research to identify customer needs and preferences

Requirements:- 1 year of experience in customer service or a related field- Resilient and able to handle challenging customer situations with grace- Passionate about providing exceptional customer care- Excellent cooperation skills and ability to work well in a team environment- Strong research skills to effectively address customer inquiries- High school diploma or equivalent

Benefits:- Medical coverage- Remote work flexibility- Life insurance

Working Environment:As a Remote Customer Care Associate at Celcom Axiata Berhad, you will have the opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions. You will work in a supportive and collaborative environment where your contributions are valued and recognized.

Deadline to apply: June 23, 2024

Equal Opportunity Statement:Celcom Axiata Berhad is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected characteristic. All hiring decisions are based on qualifications, merit, and business needs.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.