**Job Title:** Remote Customer Care Associate
**Company:** Maxis Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
### Job Description
Maxis Berhad is seeking a motivated and driven Remote Customer Care Associate to join our dynamic team. As a part-time associate, you will play an essential role in providing exceptional customer service and support to our clients, ensuring a seamless experience that aligns with our commitment to excellence. You will work in a remote environment that encourages autonomy and independence, trusting you to excel in your role while contributing to the overall success of the company.
### Key Responsibilities
- **Customer Support:** Respond promptly to customer inquiries via multiple channels including phone, email, and live chat, ensuring top-notch service and satisfaction.
- **Issue Resolution:** Identify, investigate, and resolve customer issues effectively and efficiently, utilizing problem-solving skills to provide accurate solutions.
- **Documentation and Reporting:** Maintain accurate records of customer interactions and transactions, documenting any issues and remedies for future reference.
- **Feedback Implementation:** Gather insights from customer interactions and share feedback with relevant departments to improve service quality and operational processes.
- **Product Knowledge:** Stay updated on product offerings, policies, and procedures to provide customers with informed guidance and recommendations.
- **Performance Metrics:** Meet or exceed individual and team performance metrics, including response times, resolution rates, and customer satisfaction scores.
- **Training and Development:** Actively participate in training sessions and ongoing professional development to enhance customer service skills and product knowledge.
- **Collaboration:** Work closely with team members and other departments to streamline processes and improve the customer experience.
- **Planning and Decision-Making:** Utilize strong planning and decision-making skills to manage your workload effectively, prioritizing tasks based on customer needs and company goals.
### Requirements
- **Experience:** A minimum of 3 years of experience in a customer service role, preferably in the telecommunications or technology industry.
- **Education:** High school diploma or equivalent; further education in a related field is an advantage.
- **Soft Skills:**
- Excellent planning skills to organize and manage workload effectively.
- Strong decision-making abilities to resolve customer issues swiftly and effectively.
- **Personality Traits:**
- Highly motivated and driven, with a proactive attitude towards customer service and personal development.
- Demonstrated ability to work independently and take initiative in a remote environment.
- **Technical Skills:**
- Proficiency in standard office software (e.g., MS Office Suite) and customer service software (e.g., CRM systems).
- Familiarity with remote communication tools (e.g., Zoom, Slack).
- **Communication Skills:** Exceptional verbal and written communication skills, with a strong command of the English language. Proficiency in Malay is an asset.
- **Customer Focus:** A passion for providing outstanding customer service and the ability to empathize with customers' needs.
### Benefits
- **Medical Coverage:** Comprehensive medical coverage to keep you and your family protected.
- **Profit Sharing:** Opportunity to participate in profit-sharing initiatives, contributing to your financial growth.
- **Employee Discounts:** Access to exclusive discounts on products and services.
### Working Environment
At Maxis Berhad, we believe in fostering a culture of autonomy and independence. We trust our employees to excel in their roles and contribute meaningfully to team goals. Our supportive work environment encourages creativity, accountability, and personal initiative.
### How to Apply
If you are ready to take the next step in your customer care career and join a company that values your contributions, please submit your application by **October 21, 2024**. We look forward to welcoming a new member to our passionate team!
### Equal Opportunity Statement
Maxis Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
