Remote Customer Care Officer

Job Description:

As a Remote Customer Care Officer at MYEG Services Berhad, you will be responsible for providing exceptional customer service to clients via phone, email, and chat. Your main goal will be to ensure customer satisfaction by resolving inquiries and issues in a timely and efficient manner. This is a part-time, entry-level position with the opportunity for growth within the company.

Responsibilities:1. Answer customer inquiries and provide information about products and services2. Resolve customer complaints and issues in a professional and timely manner3. Process orders, returns, and exchanges accurately and efficiently4. Collaborate with other team members to ensure customer needs are met5. Maintain accurate records of customer interactions and transactions6. Provide feedback to management on customer trends and issues7. Meet and exceed performance metrics and customer satisfaction goals

Requirements:1. 1 year of experience in customer service or related field2. Energetic and motivated individual who excels in a fast-paced environment3. Strong analytical and critical thinking skills4. Excellent communication and interpersonal skills5. Ability to work independently and as part of a team6. High school diploma or equivalent

Benefits:1. Dental insurance2. Company-provided equipment for remote work3. Vision insurance

Working Environment:At MYEG Services Berhad, we uphold the highest standards of ethical conduct and integrity. Our company culture values professionalism, teamwork, and customer satisfaction. As a Remote Customer Care Officer, you will have the opportunity to make a difference in the lives of our clients.

Equal Opportunity Statement:MYEG Services Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 17, 2024

Join our team and be a part of our commitment to providing exceptional customer service to clients across the globe!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.