Remote Customer Care Officer

Job Description:

Top Glove Corporation Berhad is seeking a Remote Customer Care Officer to join our team in George Town, Penang. As a full-time entry-level position, the Remote Customer Care Officer will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Responsibilities:- Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner- Handle customer complaints and provide appropriate solutions- Assist customers with product information, order statuses, and general inquiries- Maintain a high level of customer satisfaction through effective communication and problem-solving skills- Work closely with other departments to ensure customer needs are met- Keep accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and industry trends

Requirements:- 1 year of customer service experience preferred- Confident and energetic personality- Strong problem-solving skills- Ability to adapt quickly to new situations- Excellent communication skills- Proficient in Microsoft Office and CRM software- High school diploma or equivalent

Benefits:- Parental leave- Relocation allowance- Gym membership

Working Environment:Top Glove Corporation Berhad offers a dynamic and fast-paced work environment where employees can thrive and grow. We believe in providing opportunities for personal and professional development, and encourage creativity and innovation in our work.

Deadline to Apply:June 27, 2024

Equal Opportunity Statement:Top Glove Corporation Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.