Remote Customer Service Associate

UMW Holdings Berhad is seeking a Remote Customer Service Associate to join our team in Johor Bahru, Johor, MY. As an Entry Level position, no prior experience is required, but a reliable and energetic personality is a must. The successful candidate will possess strong time management skills and the ability to analyze customer needs effectively.

Responsibilities:1. Handle inbound and outbound customer inquiries via phone, email, and chat.2. Assist customers with product information, inquiries, and issue resolution.3. Process orders and returns accurately and efficiently.4. Provide exceptional customer service and maintain a high level of customer satisfaction.5. Work collaboratively with team members to meet and exceed performance goals.6. Maintain thorough knowledge of products and services offered by the company.7. Keep accurate records of customer interactions and transactions.

Requirements:1. High school diploma or equivalent.2. Strong communication skills, both verbal and written.3. Ability to work independently and as part of a team.4. Proficient in Microsoft Office Suite and CRM software.5. Ability to multitask and prioritize in a fast-paced environment.6. Reliable high-speed internet connection and a quiet workspace for remote work.7. Bilingual proficiency in English and Malay is a plus.

Benefits:1. Medical coverage2. Company transportation3. Parental leave

Working Environment:The successful candidate will thrive in an energetic and rapidly evolving work setting where collaboration and adaptability are key. This position offers the opportunity for growth and advancement within the company.

Deadline to Apply:May 24, 2024

Equal Opportunity Statement:UMW Holdings Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.