Remote Customer Service Officer

Job Description:

Celcom Axiata Berhad is seeking a Remote Customer Service Officer to join our dynamic team in Malacca City, Melaka, MY. As a part-time position with entry-level seniority, this role is ideal for individuals who are reliable and driven, with a strong sense of emotional intelligence and innovation.

Responsibilities:1. Provide excellent customer service through various channels, including phone, email, and chat.2. Resolve customer inquiries and issues in a timely and professional manner.3. Maintain a high level of knowledge about products and services to effectively assist customers.4. Utilize data and analytics to identify trends and make recommendations for process improvements.5. Collaborate with internal teams to address customer concerns and escalate when necessary.6. Meet or exceed performance metrics related to customer satisfaction and resolution times.7. Stay up-to-date on industry trends and best practices in customer service.

Requirements:1. High school diploma or equivalent.2. Strong communication skills, both written and verbal.3. Ability to work independently and manage time effectively.4. Experience with CRM software and customer service tools is a plus.5. Comfortable working remotely and using technology to communicate with customers and colleagues.6. Must be able to work flexible hours, including evenings and weekends.

Benefits:- Employee discounts on Celcom Axiata products and services.- Parental leave for eligible employees.- Free food during work shifts.

Working Environment:At Celcom Axiata Berhad, we leverage data to inform decisions and drive strategic initiatives. Our team is committed to providing exceptional customer service while fostering a culture of innovation and collaboration.

Deadline to Apply:Interested candidates should submit their applications by May 25, 2024.

Equal Opportunity Statement:Celcom Axiata Berhad is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.