As a Remote Customer Success Manager at IHH Healthcare Berhad, located in Kuala Lumpur, MY, you will be responsible for managing and nurturing relationships with clients to ensure their satisfaction and success with our products and services. This is a full-time position at a mid-to-senior level, requiring a minimum of 7 years of experience in a similar role.
Responsibilities:- Develop and maintain strong relationships with clients to understand their needs and ensure they are achieving their desired outcomes- Serve as the main point of contact for client inquiries, issues, and escalations- Collaborate with internal teams to address customer concerns and provide solutions in a timely manner- Analyze customer data and feedback to identify trends and opportunities for improvement- Conduct regular check-ins and reviews with clients to assess satisfaction and gather feedback- Develop and deliver customer success strategies and best practices to drive adoption and retention- Provide ongoing training and support to clients to maximize their use of our products and services
Requirements:- Previous experience in customer success or account management roles- Strong analytical skills with the ability to interpret data and make data-driven decisions- Excellent communication and interpersonal skills to effectively engage with clients and internal teams- Dedication to providing exceptional customer service and ensuring client satisfaction- Adaptability to work in a fast-paced and dynamic environment- Ability to work independently and prioritize tasks effectively
Personality traits:- Dedicated: Passionate about helping clients succeed and committed to delivering exceptional service- Adaptable: Flexible and able to adjust to changing circumstances and client needs
Soft skills:- Analysis: Ability to analyze data and extract insights to drive customer success- Communication: Effective verbal and written communication skills to engage with clients and internal teams
Benefits:- Gym membership- Vision insurance- Paid Time Off (PTO)
Working environment:At IHH Healthcare Berhad, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We value collaboration, innovation, and continuous improvement to deliver the best possible experience for our clients and employees.
Deadline to apply: May 24, 2024
Equal opportunity statement:IHH Healthcare Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
