**Job Title: Remote Customer Support Associate**
**Company: Celcom Axiata Berhad**
**Location: Malacca City, Melaka, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
**Deadline to Apply: November 2, 2024**
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### Job Description:
Celcom Axiata Berhad, a leading telecommunications provider, is seeking a motivated and resourceful Remote Customer Support Associate to join our dynamic team. This entry-level position is ideal for individuals who are passionate about customer service and are eager to make a positive impact on our customers' experiences. As a Customer Support Associate, you will play a crucial role in delivering exceptional support while exploring innovative solutions to meet the diverse needs of our clients.
### **Responsibilities:**
1. **Customer Interaction:**
- Respond to customer inquiries via phone, email, and chat in a timely, professional, and empathetic manner.
- Accurately document customer interactions and ensure all relevant information is captured in our CRM system.
- Provide clear explanations and guidance regarding our products, services, and policies.
2. **Problem Solving:**
- Troubleshoot and resolve customer issues promptly while demonstrating patience and professionalism.
- Identify patterns in customer inquiries and collaborate with the team to innovate and implement solutions to improve processes.
3. **Customer Education:**
- Educate customers about new features and services, ensuring they understand how to leverage our offerings effectively.
- Assist customers in navigating our online systems, helping them with account management and billing queries.
4. **Engagement:**
- Build rapport with customers to foster loyalty and trust while promoting a positive company image.
- Participate in team meetings and share insights on customer feedback and possible improvements.
5. **Continuous Improvement:**
- Stay informed about industry trends and product updates to provide accurate information to customers.
- Engage in training and development opportunities to enhance personal skill sets and contribute to the team's success.
6. **Adherence to Company Policies:**
- Comply with company policies, procedures, and processes while maintaining a high level of confidentiality regarding customer information.
### **Requirements:**
- **Education:** High school diploma or equivalent required; an associate or bachelor's degree in a related field is a plus.
- **Experience:** Minimum of 1 year of experience in customer service or a related field.
- **Technical Skills:** Proficient in using online communication tools and customer relationship management (CRM) software.
- **Personal Traits:**
- **Motivated**: Proactively seek ways to enhance customer satisfaction and team performance.
- **Resourceful**: Ability to think on your feet and come up with creative solutions to various challenges.
- **Soft Skills:**
- **Persuasion**: Effectively communicate ideas and proposals to influence positive outcomes for both customers and the company.
- **Innovation**: Embrace challenges with a mindset open to experimentation and discovering new ways to solve problems.
### **Benefits:**
- Competitive hourly wage
- Parental leave for eligible employees
- Gym membership allowance to support health and wellness
- Paid sick leave to ensure your well-being
### **Working Environment:**
At Celcom Axiata Berhad, we cultivate a collaborative and inclusive working environment that encourages exploration and calculated risk-taking. We believe that innovation fuels growth, and we empower our employees to contribute ideas that transform customer interactions and enhance our services.
### **Equal Opportunity Statement:**
Celcom Axiata Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
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If you are excited about providing exemplary customer service and ready to join our team, we encourage you to apply before the deadline of November 2, 2024. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.