Remote Customer Support Associate

Job Description:

Petron Malaysia is seeking a Remote Customer Support Associate to join our team based in George Town, Penang. This part-time entry-level position requires at least 1 year of experience in customer support or a related field. As a Remote Customer Support Associate, you will be responsible for providing excellent customer service to our clients through various communication channels.

Responsibilities:- Responding to customer inquiries and resolving issues in a timely and professional manner- Providing product information and assisting customers with their orders- Handling customer complaints and escalations with empathy and understanding- Collaborating with other team members to ensure a seamless customer experience- Maintaining accurate customer records and updating information as needed- Following up with customers to ensure their satisfaction and address any additional needs- Staying up-to-date on product knowledge and company policies to provide accurate information to customers- Adhering to company guidelines and procedures for customer support

Requirements:- Adaptability: Ability to quickly adjust to changes in procedures, tools, or expectations- Confidence: Comfortable engaging with customers and resolving issues effectively- Planning: Ability to prioritize tasks and manage time efficiently to meet deadlines- Innovation: Willingness to suggest new ideas and solutions to improve customer support processes- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Proficiency in using customer support software and online tools- Previous experience in customer service or a related field is preferred

Benefits:- Vision insurance- Visa sponsorship for qualified candidates- Company transportation for select roles

Working Environment:At Petron Malaysia, we provide a flexible work environment that prioritizes efficiency and adaptability. Our team is committed to embracing change and innovation to deliver exceptional customer support in a dynamic industry.

Deadline to Apply:June 23, 2024

Equal Opportunity Statement:Petron Malaysia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.