Remote Live Chat Specialist

Job Description:

Astro Malaysia Holdings Berhad is seeking a Remote Live Chat Specialist to join our team in Johor Bahru, Johor, MY. This part-time position at the Associate Level requires at least 3 years of experience in a customer service or live chat role. The ideal candidate should be driven, independent, and possess strong strategic planning and decision-making skills.

Responsibilities:
1. Respond to customer inquiries via live chat in a timely and professional manner.
2. Provide accurate information about products, services, and promotions.
3. Assist customers with technical issues and troubleshooting.
4. Proactively engage with customers to build rapport and drive sales.
5. Collaborate with other team members to improve customer satisfaction and retention.
6. Keep detailed records of customer interactions and feedback.

Requirements:
1. 3+ years of experience in customer service or live chat support.
2. Excellent communication skills, both written and verbal.
3. Proficiency in using live chat software and CRM systems.
4. Ability to multitask and prioritize tasks in a fast-paced environment.
5. Strong problem-solving skills and attention to detail.
6. Availability to work remotely in a consistent and structured manner.

Benefits:
1. Remote work flexibility.
2. Dental insurance.
3. Free accommodation.

Working Environment:
At Astro Malaysia Holdings Berhad, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to delivering exceptional customer experiences and staying ahead of industry trends.

Equal Opportunity Statement:
Astro Malaysia Holdings Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Deadline to apply: ********

If this sounds like the perfect opportunity for you, we encourage you to apply and join our dynamic team of professionals dedicated to providing excellent customer service through remote live chat support.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.