**Job Title:** Remote Support Assistant
**Company:** Tenaga Nasional Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Tenaga Nasional Berhad is seeking a motivated and passionate **Remote Support Assistant** to join our dynamic team in George Town, Penang. This is an entry-level part-time position that offers a unique opportunity for recent graduates, students, or anyone looking to gain foundational experience in a supportive and thriving environment. In this role, you will play a crucial part in our commitment to delivering high-quality support to our customers while working in a flexible, remote environment that encourages continuous learning and adaptation.
**Key Responsibilities:**
1. **Customer Support:**
- Provide responsive and efficient support to customers via email, chat, and phone, addressing inquiries and resolving issues related to our services.
- Document all interactions in the appropriate systems to ensure accurate records are maintained.
2. **Technical Assistance:**
- Assist users with troubleshooting hardware and software issues, educating them on best practices and guiding them through solutions as required.
- Work collaboratively with the technical team to escalate and resolve complex issues that require higher-level intervention.
3. **Project Management:**
- Participate in small-scale projects to improve customer experience and service delivery efficiencies.
- Assist with tracking project progress, deadlines, and deliverables to ensure timely completion.
4. **Training & Documentation:**
- Help create and maintain knowledge base articles and user manuals that assist customers in navigating our services and products effectively.
- Engage in ongoing training and participate in workshops to enhance your skills and keep updated on service changes.
5. **Feedback Collection:**
- Actively gather and document customer feedback regarding service quality and potential areas for improvement.
- Report findings to the appropriate teams to facilitate improvement initiatives.
6. **Team Collaboration:**
- Collaborate with team members to share insights and experiences that improve overall customer interaction and support efficiency.
- Attend regular team meetings to discuss challenges, share success stories, and explore new strategies for effective customer engagement.
**Qualifications & Requirements:**
- **Education:** A high school diploma or equivalent is required; candidates pursuing higher education are encouraged to apply.
- **Experience:** No prior experience required; however, any experience in customer service or related fields is a plus.
- **Personality Traits:**
- Driven: A strong desire to achieve results and continuously improve personal skills and customer satisfaction.
- Passionate: A genuine enthusiasm for helping others and contributing to a positive customer experience.
- **Soft Skills:**
- Excellent project management skills, including the ability to prioritize tasks, manage time effectively, and meet deadlines.
- Strong negotiation skills, with the ability to persuade and influence for a positive outcome when resolving issues.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with remote support tools and platforms.
- Basic understanding of networking concepts, software troubleshooting, and other technical areas is desirable.
**Benefits:**
- Dental insurance coverage.
- Retirement plan options.
- Opportunities for training and professional development for career advancement.
**Working Environment:**
At Tenaga Nasional Berhad, we foster a culture where employees are encouraged to continuously learn and adapt to stay ahead in a rapidly changing world. You will have the flexibility to work remotely while receiving support from a collaborative team that values your contributions and personal growth.
**Application Deadline:** September 20, 2024.
**Equal Opportunity Statement:**
Tenaga Nasional Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified applicants from all walks of life to apply, as we believe that a diverse team enriches our workplace and enhances our ability to serve our customers effectively.
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**How to Apply:**
If you are a driven and passionate individual looking to start your career with us, please submit your resume and a cover letter detailing your interest in the role to [insert application email/portal]. We look forward to meeting you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
