### Job Title: Remote Web Chat Assistant
**Company:** Kuala Lumpur Kepong Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description
Kuala Lumpur Kepong Berhad is seeking a highly motivated and resilient Remote Web Chat Assistant to join our dynamic team. This part-time entry-level position is perfect for individuals looking to embark on a professional journey in a supportive and innovative environment. The Remote Web Chat Assistant will be responsible for engaging with our customers through web chat, providing them with accurate information, and ensuring a positive customer experience.
#### Responsibilities:
- **Customer Engagement:**
- Initiate and maintain real-time chat conversations with customers to understand their needs and inquiries.
- Provide accurate and comprehensive information regarding our products, services, and policies.
- **Issue Resolution:**
- Assist customers in resolving issues efficiently and effectively, escalating complex queries to appropriate departments when necessary.
- Follow up with customers to ensure their concerns are addressed and to enhance overall satisfaction.
- **Data Entry and Management:**
- Maintain accurate records of customer interactions and transactions in our customer relationship management (CRM) system.
- Analyze customer feedback and trends to identify areas for improvement.
- **Collaboration:**
- Work closely with other team members and departments to provide seamless service and support to customers.
- Participate in team meetings and contribute ideas to improve service efficiency and customer satisfaction.
- **Project Support:**
- Assist in various projects as assigned, contributing to planning and execution based on project requirements.
- Help in the development of FAQs, chat guidelines, and other resources to enhance web chat functionality.
#### Requirements:
- **Educational Background:**
- High school diploma or equivalent; students or recent graduates are encouraged to apply.
- **Personal Traits:**
- **Motivated:** Exhibits a strong drive to succeed and meet personal and team objectives.
- **Resilient:** Demonstrates the ability to cope with challenges and maintain a positive attitude in a fast-paced environment.
- **Soft Skills:**
- **Analytical Abilities:** Capable of assessing customer inquiries and issues critically to provide effective solutions.
- **Project Management Skills:** Ability to organize tasks, set priorities, and manage time efficiently.
- **Technical Skills:**
- Comfort in using multiple software applications and web-based platforms.
- Proficient in typing and online communication etiquette; familiarity with CRM tools is a plus.
- **Communication Skills:**
- Excellent written communication skills in English; proficiency in Malay or other languages is an advantage.
#### Benefits:
- **Medical Coverage:** Access to company-sponsored medical insurance for eligible employees.
- **Free Food:** Enjoy complimentary meals provided by the company.
- **Company Equipment:** All necessary tools and equipment will be supplied to facilitate work-from-home functions.
#### Working Environment:
At Kuala Lumpur Kepong Berhad, we foster a culture of autonomy and independence. We trust our employees to excel in their roles and encourage them to take initiative in their work. You will be given the support and resources to thrive in a collaborative atmosphere while maintaining the flexibility of remote work.
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### Application Deadline:
Candidates must submit their application by **October 15, 2024**.
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### Equal Opportunity Statement:
Kuala Lumpur Kepong Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us in making a positive impact! Submit your application today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
