**Job Title:** Remote Web Chat Assistant
**Company:** AirAsia Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
AirAsia Group Berhad is seeking a motivated and enthusiastic Remote Web Chat Assistant to join our dynamic team. As a part of our commitment to providing excellent customer service, you will play a vital role in engaging with our customers via chat, addressing their inquiries, and ensuring a smooth and pleasant experience. This is an exciting opportunity for individuals who are looking to kick-start their career in a fast-paced and inclusive environment.
**Responsibilities:**
- Engage with customers via web chat, providing timely and accurate responses to inquiries related to our services, policies, and products.
- Assist customers in resolving issues, processing bookings, and providing information about travel plans, promotions, and flight statuses.
- Maintain a friendly and professional demeanor while managing multiple chat sessions to ensure effective and efficient communication.
- Document customer interactions and feedback in our customer relationship management (CRM) system for future reference and service improvement.
- Collaborate with the customer service team and other departments to escalate issues and ensure seamless problem resolution.
- Keep up-to-date with knowledge of our products, services, and industry to provide the most relevant information to customers.
- Participate in training sessions to enhance skills and knowledge pertinent to customer service excellence.
- Contribute to the development of best practices for chat interactions and share insights to improve the overall customer experience.
**Requirements:**
- Independent and self-reliant with the ability to work effectively from a remote location.
- Reliable with a strong commitment to meeting deadlines and delivering quality work.
- Excellent attention to detail, ensuring that all customer interactions are handled accurately and thoroughly.
- Strong presentation skills that reflect a positive company image while interacting with customers.
- Exceptional communication skills, both written and verbal, to assist customers clearly and concisely.
- Ability to work flexible hours, including weekends and holidays, to accommodate business needs.
- A willingness to learn and adapt to new technologies and platforms related to customer service.
- Previous experience in customer service or related fields is not required but will be considered an advantage.
**Benefits:**
- Company transportation provided for remote employees who may need to attend in-person meetings or training sessions.
- Free accommodation is available to eligible team members in company-provided housing.
- Participation in profit-sharing initiatives, promoting a fair reward system based on company success.
**Working Environment:**
At AirAsia Group Berhad, we believe in paving the way for diversity and inclusivity, creating a culture of belonging. We are committed to hiring individuals from all backgrounds and fostering an environment where everyone feels respected, valued, and empowered to contribute to our mission.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
AirAsia Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, gender, age, disability, sexual orientation, and any other status protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
