**Job Title:** Remote Web Chat Assistant
**Company:** MISC Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description
MISC Berhad is seeking a motivated and resilient **Remote Web Chat Assistant** to join our dynamic team. As a key member of our customer service division, you will be responsible for engaging with our customers through various web chat platforms. This is an exciting opportunity for individuals eager to launch their career in customer service and gain real-world experience in a remote work environment.
As a Remote Web Chat Assistant, you will play a crucial role in ensuring that customer inquiries are addressed promptly and effectively, contributing to our goal of exceeding customer expectations. If you are adaptable, have strong emotional intelligence, and thrive in a collaborative environment, we want to hear from you!
### Key Responsibilities
- **Customer Interaction:** Engage with customers through web chat, providing timely and accurate responses to inquiries regarding products and services.
- **Problem Solving:** Address and resolve customer issues with patience and proactive solutions, keeping customers informed throughout the process.
- **Product Knowledge:** Maintain a thorough understanding of MISC Berhad's offerings, policies, and related procedures to effectively assist customers.
- **Feedback Collection:** Gather customer feedback and insights, reporting trends or issues to the management team for potential improvements.
- **Collaboration:** Work closely with team members to enhance the overall customer experience and collectively brainstorm solutions for challenging situations.
- **Documentation:** Accurately log customer interactions in the customer relationship management (CRM) system, ensuring that all information is complete and up-to-date.
- **Continuous Learning:** Participate in training sessions and self-directed learning to enhance your knowledge, skills, and abilities.
- **Work Flexibility:** Manage your time effectively to meet varying workloads and ensure that all customer inquiries are responded to promptly.
### Requirements
- **Education:** High school diploma or equivalent required; further education or relevant courses in customer service or communication is a plus.
- **Technical Skills:** Proficiency in using computers, web chat platforms, and familiarity with CRM software is advantageous.
- **Personality Traits:**
- *Adaptable*: Ability to adjust to new challenges and environments comfortably.
- *Resilient*: Remain positive and effective in high-pressure situations and when dealing with complex customer issues.
- **Soft Skills:**
- *Cooperation*: Work well within a team and contribute to a collaborative environment.
- *Emotional Intelligence*: Demonstrate understanding and empathy towards customers' feelings and concerns.
- **Availability:** Must be available to work flexible hours, including evenings and weekends as necessary, to meet the needs of customer inquiries.
### Benefits
- **Visa Sponsorship:** Eligible candidates will receive assistance with visa sponsorship.
- **Remote Work Flexibility:** Enjoy the freedom and convenience of working from home.
- **Paid Overtime:** Additional pay for hours worked beyond regular schedule.
### Working Environment
At MISC Berhad, we are dedicated to understanding and exceeding customer expectations. Our remote work culture encourages open communication, teamwork, and a shared commitment to delivering exceptional service.
### Deadline to Apply
Interested candidates are encouraged to apply by **October 7, 2024**.
### Equal Opportunity Statement
MISC Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.
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We look forward to your application and the potential to grow together at MISC Berhad!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
