**Job Title**: Remote Web Chat Associate
**Company**: IJM Corporation Berhad
**Location**: George Town, Penang, MY
**Job Type**: Part-Time
**Seniority**: Entry Level
**Years of Experience**: 1
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### Job Description:
IJM Corporation Berhad is seeking a communicative and energetic Remote Web Chat Associate to join our team. As a part of our customer service department, you will serve as the first point of contact for our clients and customers through online chat platforms, ensuring their inquiries are addressed promptly, accurately, and efficiently. This position is ideal for individuals who thrive in a fast-paced environment, are passionate about providing excellent service, and enjoy leveraging technology to solve problems.
### Key Responsibilities:
- Provide exceptional customer service through live chat support across various platforms, addressing inquiries related to products, services, and company policies.
- Respond to customer messages promptly, aiming for first-contact resolution to enhance customer experience and satisfaction.
- Maintain a positive, empathetic, and professional attitude with customers at all times.
- Utilize resourcefulness to research solutions and troubleshoot customer issues based on existing knowledge, company resources, and databases.
- Guide customers through the purchasing process, making product recommendations based on their needs and preferences.
- Collaborate effectively with other team members and departments to communicate customer feedback, trends, and pain points.
- Monitor and maintain high-quality chat interactions, seeking opportunities to improve service delivery and operational processes.
- Adhere to company policies, procedures, and compliance regulations while maintaining confidentiality of sensitive information.
- Participate proactively in team meetings and training sessions to improve personal skills and contribute to overall team knowledge base.
- Utilize critical thinking skills to assess and resolve customer issues efficiently, avoiding escalation when possible.
- Follow up with customers as needed to ensure resolution of their issues and overall satisfaction with the service provided.
### Requirements:
**Educational Background**:
- High school diploma or equivalent; college degree in a related field preferred.
**Experience**:
- At least 1 year of experience in customer service, preferably in an online setting or via web chat support.
**Technical Skills**:
- Proficiency in using chat tools and customer relationship management (CRM) software.
- Basic computer skills, including typing proficiency and familiarity with online platforms and tools.
**Personality Traits**:
- Energetic: Ability to maintain a high level of enthusiasm and engagement while interacting with customers.
- Resourceful: Strong problem-solving abilities with a knack for finding solutions and alternatives quickly.
**Soft Skills**:
- Excellent Communication: Strong verbal and written communication skills with a focus on clarity and empathy.
- Critical Thinking: The ability to analyze customer issues and devise suitable solutions quickly.
### Benefits:
- Visa sponsorship for qualified candidates.
- Retirement plan to support long-term financial goals.
- Company transportation options available for employees commuting to the office.
### Working Environment:
At IJM Corporation Berhad, we prioritize the personal and professional development of our employees. We foster an inclusive and supportive work culture, encouraging our team members to grow their skills and knowledge through training programs, mentorship opportunities, and open communication.
### Application Deadline:
All applications must be submitted by **September 19, 2024**.
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**Equal Opportunity Statement**:
IJM Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
