**Job Title:** Remote Web Chat Officer
**Company:** Kossan Rubber Industries Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
Kossan Rubber Industries Berhad is seeking a motivated and detail-oriented Remote Web Chat Officer to join our dynamic team. This part-time position offers a unique opportunity for individuals looking to gain invaluable experience in customer service while working remotely. The successful candidate will be responsible for managing customer interactions through our web chat platform, ensuring that queries are handled efficiently and effectively.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly to customer inquiries via the web chat platform.
- Provide accurate information regarding products, services, and company policies.
- Assist customers with issues, concerns, or troubleshooting needs, ensuring a high level of satisfaction.
2. **Problem Solving:**
- Identify customer needs and develop appropriate solutions to enhance their experience.
- Escalate complex inquiries to the relevant departments as needed, while ensuring timely follow-up.
3. **Communication:**
- Maintain clear and professional communication at all times.
- Use active listening skills to understand customer needs and respond appropriately.
4. **Documentation:**
- Accurately record customer interactions and feedback in the CRM system.
- Generate reports on chat performance, customer satisfaction, and recurring inquiries for analysis.
5. **Team Collaboration:**
- Work independently while collaborating with team members to share insights and improve customer service processes.
- Participate in training sessions and meetings to enhance skills and contribute to team goals.
6. **Continuous Improvement:**
- Stay updated on product knowledge and service offerings to provide the best support to customers.
- Suggest improvements to enhance the efficiency and effectiveness of the web chat function.
**Requirements:**
- **Education & Experience:**
- At least 1 year of experience in customer service or a related field, preferably in a remote setting.
- A high school diploma or equivalent; further education in business or communications is a plus.
- **Technical Skills:**
- Proficient in using web chat applications and customer relationship management (CRM) tools.
- Comfortable with Microsoft Office Suite and basic troubleshooting of common technical issues.
- **Personality Traits:**
- Hardworking and dedicated to delivering high-quality service.
- Independent thinker who is self-motivated and able to manage time effectively.
- **Soft Skills:**
- Strong problem-solving skills with a proactive approach to resolving customer issues.
- Excellent decision-making abilities to determine the best course of action for customer queries.
**Benefits:**
- Visa sponsorship for eligible candidates.
- Life insurance coverage.
- Profit-sharing opportunities as part of our commitment to employee well-being and success.
**Working Environment:**
At Kossan Rubber Industries Berhad, we prioritize a healthy work-life balance and promote the well-being of our employees. We understand the importance of flexible work arrangements and actively support a collaborative remote work environment.
**Application Deadline:** Please submit your application by ********** **.
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**Equal Opportunity Statement:**
Kossan Rubber Industries Berhad is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.