**Job Title:** Remote Web Chat Representative
**Company:** IOI Corporation Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority Level:** Entry Level
**Years of Experience:** 1
### Job Description:
IOI Corporation Berhad is seeking a dedicated and enthusiastic **Remote Web Chat Representative** to join our expanding team. This is an excellent opportunity for individuals who are looking to grow their careers in customer service and e-commerce environments. As a Remote Web Chat Representative, you will serve as the first point of contact for our customer inquiries and issues, ensuring their experience with our brand is exceptional.
### Responsibilities:
- **Customer Interaction:** Respond promptly and professionally to customer inquiries via web chat, ensuring high levels of customer satisfaction and adherence to company service standards.
- **Problem Resolution:** Address customer issues thoroughly and efficiently, utilizing available resources and information to provide accurate solutions and insights.
- **Product Knowledge:** Maintain comprehensive knowledge of the company's products and services to effectively solve customer queries and provide guidance.
- **Collaboration:** Work closely with other departments such as Sales, Marketing, and Technical Support to resolve customer issues and improve the overall customer experience.
- **Feedback Loop:** Actively gather customer feedback and report trends or issues to management to help improve products and services.
- **Record Keeping:** Document all customer interactions accurately in the CRM system to ensure a seamless follow-up and tracking of customer journeys.
- **Continuous Learning:** Stay updated with new product information, improvements, and service updates to provide accurate responses to customer inquiries.
- **Team Engagement:** Participate in regular team meetings and training sessions to enhance your skills and contribute to team goals.
### Requirements:
- **Experience:** Minimum of 1 year of experience in a customer service or similar role, preferably in a digital environment.
- **Education:** High school diploma or equivalent required; additional qualifications in communications or related fields are a plus.
- **Personality Traits:**
- *Reliable:* Dependable and accountable in meeting deadlines and commitments.
- *Resourceful:* Ability to find quick and clever ways to overcome difficulties and solve customer issues effectively.
- **Soft Skills:**
- *Innovation:* A proactive approach to problem-solving, bringing fresh ideas and methods to enhance the customer service experience.
- *Communication:* Excellent verbal and written communication skills, with an ability to convey information clearly and effectively to customers.
- **Technical Skills:** Proficient in using customer service software and platforms, basic understanding of CRM applications is preferred, and adept at using chat interfaces.
- **Availability:** Flexible working hours that support company operational needs. Must be available to work during peak business times, including evenings and weekends.
### Benefits:
- **Vision Insurance:** Comprehensive vision coverage to support your visual health.
- **Travel Opportunities:** Potential for travel for training and company events.
- **Paid Time Off (PTO):** Enjoy a flexible paid time off structure to maintain a healthy work-life balance.
### Working Environment:
At IOI Corporation Berhad, we strive for a harmonious workplace where collaboration and respect prevail. We encourage a culture of open communication and mutual support to foster a dynamic team atmosphere.
### Application Process:
To apply for the position of Remote Web Chat Representative, please submit your resume and a cover letter outlining your relevant experience and skills by the application deadline of **October 6, 2024**.
**Equal Opportunity Statement:**
IOI Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs, without regard to race, gender, age, religion, sexual orientation, disability, and any other characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
