Herbalife Nutrition is a global company that has been changing people's lives with great nutrition products and a proven business opportunity for its independent distributors since 1980. The Company offers high-quality, science-backed products, sold in over 90 countries by entrepreneurial distributors who provide one-on-one coaching and a supportive community that inspires their customers to embrace a healthier, more active lifestyle. Through the Company's global campaign to eradicate hunger, Herbalife Nutrition is also committed to bringing nutrition and education to communities around the world.
POSITION SUMMARY STATEMENT
To answer incoming calls as well as support outbound calls for Japan. Able to provide training to new joiners via a buddy system as well as sharing experience with rep I. Participate in ad hoc projects, events, UAT (user acceptance testing), and provide suggestions/feedback.
DETAILED RESPONSIBILITIES/DUTIES:
Support day-to-day operations of the Contact Center through effective communication with Members via telephone and other channels for Members related activities, including order processing and inquiries handling, cross country info handling.
Able to provide a buddy system (knowledge sharing and guides the new joiner) through the first few weeks or months on the job.
Participate in ad hoc projects, events, UAT (user acceptance testing) and provide suggestions/feedback.
Familiar with internal department policy & procedures including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, system behavior, Member compensation system, etc.
Able to log SNOW/ISupport and highlight to IT immediately where there is a system issue that may affect member's experience and operation. Able to work and communicate with IT on the solution and direction.
To constantly look for ways of improving performance and to make appropriate recommendations to the Manager as and when such opportunities are identified. This will be demonstrated by a clear and ongoing process of improvement with the teams and by quality initiatives from time to time.
Able to respond or provide solutions to external partners/vendors 3PL on delivery issues, e.g., problem address, duplicate parcel, return parcel, etc.
Able to take full ownership to communicate with logistics and 3PL when there is an urgent issue or feedback and get permanent solutions as well as preventive solutions.
Able to build/create a good relationship with the team in order to build a fun and happy working environment.
Skills/Education/Experience:
Secondary school education – SPM. Tertiary education would be an advantage.
At least 3 years of working experience in the customer service industry or relevant MLM/Direct Selling with cash handling experience.
Proficiency in verbal and written English; proficiency in another local language (Japanese) is required.
Pleasant personality with excellent interpersonal skills.
Ability to provide superb customer service and resolve problems independently under the company's guidelines.
Self-motivated and attentive to details with strong initiative.
Ability to work in a result-oriented atmosphere under pressure and meet tight deadlines as flexible working hours may be required.
Well-groomed and mannered.#J-18808-Ljbffr