Reservation Agent/Supervisor

Ensure Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.- Create and manage rates and packages configured on the Hotel Software.- Track all reservations picked up from all on-line channels like hotel website, OTA, GDS, other third party etc.- If there are failed reservations to update the Hotel software then process those reservations manually.- Co-ordinate with the Software vendors for any availability, rate or booking integration issues.- Handle external systems like Web booking engines, Rate Comparison tools, Online Travel Agents extranets etc.- Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.- Upselling when appropriate by informing customers of additional services or special packages- Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.**Job Types**: Full-time, PermanentPay: RM1,600.00 - RM1,800.00 per monthAbility to commute/relocate:- Kuching: Reliably commute or planning to relocate before starting work (required)Application Question(s):- System usage such as Ifca system**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- reservation: 2 years (preferred)- front office: 1 year (preferred)**Language**:- English (preferred)- Bahasa Melayu (preferred)Application Deadline: 12/01/2023