Reservation Assistant

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Record and process all reservation inquiries made by phone, fax, or email efficiently and accurately and assist to achieve hotel targets.
Job Responsibilities:
Record and process all reservations made through phone/fax/email/online distribution channels on a daily basis to ensure that all reservations are updated accurately.
Ensure all calls are handled in a professional and efficient manner.
Be well versed with the facilities and services offered by the Hotel.
Understand room product i.e.
rates, layout, configuration, benefits, amenities, etc.
Track all turn down, confirmed reservations, and number of calls.
Manage FIT & Group reservations.
Manage "no show" reservations accordingly.
Be aware of close dates and need periods to maximize sales opportunities.
Fully understand market segmentation of the hotel.
Monitor the reservation levels and inform Managers of current and future occupancy rates.
Ensure all efforts are made to convert the guest/caller.
Upsell the guest at every opportunity.
Other responsibilities as assigned by the Reservation Manager.
With the above mentioned tasks, you will be able to achieve all your Key Performance Indicators (KPI's), which are:
1.
50% conversion of incoming reservations calls
2.
100% correct entry of all guest information
3.
25% upselling of calls
4.
Minimum of 2 hours training per month
Job Requirements:
Computer literate with working knowledge of Microsoft Office Outlook, Word, and Excel.
Good comprehension of English & Bahasa.
Knowledge of Mandarin or dialect will be an added advantage.
Professional communication skills.
Ability to upsell and convert the caller.#J-18808-Ljbffr