Reservation/Customer Service Assistant (Bangsar)This job is a Reservation/Customer Service Assistant in Bangsar. You will manage reservations, handle guest inquiries, resolve complaints, process payments, and ensure a seamless guest experience through collaboration with various departments.
Salary: RM 2000 - RM 2500
Employment Type: Full-Time
Posted: a few days ago
Job DescriptionManage reservations, including new bookings, amendments, and cancellations through various methods.
Maintain an organized system for managing reservations, ensuring accuracy and availability.
Assist guests with check-in and check-out processes.
Verify guests' reservations and provide information about hotel facilities.
Manage check-out procedures, settle payments, and ensure a smooth departure process.
Respond promptly to guest inquiries via various communication channels.
Coordinate with the property team regarding guest requests or concerns.
Fulfill guest requests promptly, including extra amenities or special accommodations.
Assist guests with modifying or canceling reservations according to hotel policies.
Handle guest payments and manage billing information accurately.
Keep detailed records of guest interactions, requests, reservations, and payments.
Inform guests about additional services, upgrades, or promotions available during their stay.
Prepare reports according to operational needs.
Job RequirementsFresh graduates are welcome.
Exceptional ability to create a welcoming environment through phone or chat.
Ability to adapt to a fast-paced environment.
Experience in customer service via phone or chat.
Professional appearance and business etiquette.
Excellent interpersonal and communication skills.
Additional incentives for Chinese-speaking candidates.
SkillsCustomer Service
Problem Solving
Troubleshooting
People Management
Call Center Experience
Company BenefitsMonetary RewardsYour task achievement will be rewarded with incentives, commissions, and performance bonuses!
Open CommunicationWe encourage open communication where everyone can voice their opinions and suggestions.
Work-Life BalanceWe offer a job that promotes work-life balance!
Career ProgressionWe acknowledge your hard work by providing a clear career path.
Well-BeingWe provide annual leave and medical leave for your well-being.
Company ProfileGreystone Management Sdn Bhd is a premier accommodation management company based in Kuala Lumpur, established in 2016. Our mission is to provide unparalleled service to our clients, ensuring their comfort and satisfaction.#J-18808-Ljbffr