About the roleCollective Haus Solutions Sdn Bhd is seeking a Reservation & Revenue Assistant to join our dynamic team in our Kuala Lumpur City Centre office. This is a full-time position that will play a crucial role in managing reservations and driving revenue for our business.
What you'll be doing
Handling all incoming reservation inquiries and bookings via phone, email and online channels
Maintaining accurate and up-to-date reservation records and guest information
Assisting with revenue management by monitoring room availability, rates and occupancy
Identifying opportunities to upsell and cross-sell hotel services and packages
Providing excellent customer service to ensure guests have a seamless booking experience
Collaborating with the wider hospitality team to ensure smooth operations
Generating reservation and revenue reports as required
What we're looking for
1 year experience in a reservations or revenue management role within the hospitality industry
Strong communication and customer service skills with the ability to liaise with guests and colleagues
Excellent time management and multitasking abilities to handle multiple bookings and requests
Proficient in using reservation management and revenue optimization software
Keen eye for detail and a problem-solving mindset
Knowledge of the Kuala Lumpur hospitality market and local tourism trends
Fresh graduates are encouraged to apply
What we offerAt Collective Haus Solutions, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you will enjoy:
Comprehensive medical and dental insurance coverage
Ongoing training and development opportunities
Discounts on our hotel services and facilities
A collaborative and inclusive company culture
About usCollective Haus Solutions Sdn Bhd is a leading hospitality management company based in Kuala Lumpur. We operate a portfolio of innovative and design-led hotels and serviced apartments, catering to both business and leisure travellers. Our mission is to redefine the guest experience through exceptional service, unique concepts and sustainable practices.
Apply now to join our talented team and be part of our exciting growth journey!#J-18808-Ljbffr