Company DescriptionNovotel Kuala Lumpur City Centre is a hotel that makes every moment matter. Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.
Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.
When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights. Be it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.
Job DescriptionAnswer calls with clear speech and a pleasant voice.
Handle all incoming and outgoing room reservation requests as per hotel standards and procedures.
Attract guests and enhance their loyalty by providing distinctive service through communication and sales skills to improve the hotel's image and increase revenue.
Recognize VIP guests and apply the concerned policies.
Maintain good commercial relationships with all bookers: guests, companies, and agencies.
Promote the Accor loyalty programs and hotel promotions.
Manage guest complaints professionally by resolving them to guest satisfaction and recording them.
Call the manager for advice in serious cases or if approval is required.
Use telephone etiquette as per Sofitel standards.
Have perfect knowledge of room types and rate structure.
Ensure the accuracy of all booking information entered in the PMS.
Have perfect knowledge of the hotel products.
Fulfill administrative tasks and filing.
Properly use and maintain the reservation communication system (telephone, fax, e-mail).
Be aware of and follow emergency and security procedures.
Respect key handling procedures.
Respect schedules, terms, and deadlines as agreed with management.
Attend daily line-up briefings with the reservations team.
Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within job capability as assigned, including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
Attend training and meetings as required.
QualificationsUnderstanding Hotel Operations
Previous Experience is a must
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
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