Job Description - Reservations Agent (HOT0AWQ6)
Job Number:HOT0AWQ6
Work LocationsHilton Garden Inn - Kuala Lumpur 449 Jalan Tuanku Abdul Rahman Kuala Lumpur 50100
A Reservations Agent will serve as the main contact for room reservations at the hotel and must offer excellent service to influence the Guest's decision to stay at the property.
What will I be doing?As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. You will be responsible for offering excellent customer service, options, and solutions to meet Guest and customer needs. Specifically, you will perform the following tasks to the highest standards:
Convert inquiries into contracted business
Respond positively to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately to the Guest's expectation
Provide prompt and efficient service while maintaining the hotel's brand standards
What are we looking for?A Reservations Agent serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency
It would be advantageous for you to demonstrate the following capabilities and distinctions:
Previous experience in a Reservations environment
Tertiary qualifications or other collegiate-level degree
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!#J-18808-Ljbffr