Provide on-site support for the Operating System and its related software (MS Windows Server, Hyper-V, Red Hat Enterprise Linux, VMware vSphere ESXi, VMware vSphere vCenter, VMware vSphere SRM, VMware vSphere VROps as per Support Table above).
Monitor and maintain all servers and OS related services during daily and recovery operations or testing to keep the system healthy and to ensure that systems are performing within the expected range.
Unlimited on-line (remote) and on-site support for listed assets and its related System Software.
Perform 24x7 monitoring of Tier1 – Tier3 servers.
Assist to ensure completion of security-related tasks, including fixing, firmware or kernel upgrade, hardening and patching (2nd level support only).
Perform capacity clean up (housekeeping) to ensure server capacity is below threshold.
To perform tasks based on the Bank's ticketing system.
To assist new IT projects such as server deployment, migration services, integration to the Bank monitoring/infra tools, server IT security scanning, end-to-end testing and day to day operational work (BAU- Business as Usual).
To be involved in BNM's ticketing tools for any issue escalation and problem-solving resolution.
To assist on automation of current processes related to the operating system.
This includes scripting based on the case provided.
Able to work with other vendors and Product Principals to resolve any problems related to Windows, Red Hat and VMware vSphere infrastructure.
To engage professional advisory services from product Principal for system improvement.
Additional scope for VMware vSphere infrastructure:
To maintain VMware vSphere infrastructure at optimum state at all times.
To ensure SRM replication is in-sync state.
To ensure and maintain VMware vSphere farm resources.
To perform fail-over and fail-back of VMs under SRM protection and on-site standby during Live4Run or Disaster Recovery pre-test as per BNM request.
Assist to provision server as required by BNM.
To prepare and maintain VM templates (Windows and Red Hat).
To install Bank related tools to the new provision server.
To perform P2V as needed (Physical to Virtual).
Backup & Recovery:
Perform recovery of OS and system files whenever required and requested.
Quarterly OS restoration and backup restoration testing.
Assist in backup and restoration activities including the Bank's Disaster Recovery (DR) activity.
Security, Patch & Upgrade:
Perform VMware vSphere security patches or hot-fixes that are related to the VMWare operating system.
Perform VMware version upgrade.
This is inclusive of VMware vSphere ESXi, VMware vSphere vCenter, VMware vSphere SRM, VMware vSphere VROps(Aria).
Assist the Bank's patching team on patching activities for Windows and Red Hat security patches or hot-fixes that are related to the server's operating system (Level 2 support).
Perform the patching task if required.
Perform system driver updates when required.
Verify, comply and document the operating system servers' security settings for all servers including any exceptions / deviations to the recommended servers' settings.
Test the new release of system service packs, patches or fixes before deploying in production environment (The Vendor shall provide the details on method of this test).
Maintain and update the latest system service packs, patches or fixes.
To perform end to end operating system upgrade based on the requirements.
To perform hardening based on the Bank's security hardening checklist guidelines.
Troubleshooting & Server performance:
Analyse and review system related logs and perform server performance tuning.
Troubleshoot, analyse, recommend and resolve operating system problems.
Manage problem escalation process with software and hardware principles on any system or server issue.
Documentation:
Maintain latest inventory and documentations of all servers' specifications and software installed on the server.
Maintain latest inventory of all the servers.
Provide documentation i.e.
PM report, problem reporting (RCA) and analysis report as per identified format.
To review, document and enhance current security configuration.
Seniority levelEntry level
Employment typeFull-time
Job functionEngineering and Information Technology
IT Services and IT Consulting#J-18808-Ljbffr