PAK MAT WESTERN (PMW FOOD PROCESSING SDN BHD)
RESTAURANT SUPERVISORserves as a key leader responsible for orchestrating seamless dining operations, bridging communication between front and back of house, while maintaining exceptional service standards and profitability.
DETAILED RESPONSIBILITIES:OPERATIONAL EXCELLENCE
Greet and interact with guests to ensure satisfaction.
Handle special requests and dietary accommodations.
Address complaints professionally and provide appropriate compensation.
Maintain incident reports and guest feedback records.
Develop solutions to prevent recurring service issues.
Build relationships with regular customers.
Monitor online reviews and respond appropriately.
MARKETING & PROMOTIONS
Implement promotional campaigns and special events.
Update social media displays and in-house marketing materials.
Train staff on upselling techniques and promotional offerings.
Track effectiveness of marketing initiatives.
Collect and analyze customer feedback data.
Coordinate with marketing team on seasonal promotions.
TECHNICAL SKILLS
Advanced POS system operation.
Inventory management software proficiency.
Basic accounting principles.
Food safety certification.
Alcohol service certification.
Knowledge of labor laws.
Understanding of cost control principles.
SOFT SKILLS
Strategic problem-solving.
Effective verbal and written communication.
Strong leadership abilities.
Conflict resolution expertise.
Time management proficiency.
Stress management.
Attention to detail.
Multi-tasking capabilities.
POSITION OVERVIEW:Restaurant Supervisor serves as a key leader responsible for orchestrating seamless dining operations, bridging communication between front and back of house, while maintaining exceptional service standards and profitability.
ADDITIONAL RESPONSIBILITIES:STAFF MANAGEMENT & DEVELOPMENT
Create weekly staff schedules considering peak hours, events, and labor costs.
Conduct pre-shift briefings to communicate daily specials, promotions, and service expectations.
Provide real-time coaching and feedback to improve service quality.
Monitor staff appearance and uniform compliance.
Lead monthly staff meetings to address concerns and share updates.
Conduct performance evaluations and document disciplinary actions.
Implement cross-training programs to ensure operational flexibility.
Manage break schedules while maintaining service levels.
FINANCIAL MANAGEMENT
Track daily sales figures and analyze performance metrics.
Monitor labor costs and adjust staffing levels accordingly.
Control inventory costs through proper ordering and storage procedures.
Minimize waste through portion control and inventory rotation.
Process employee timesheets and payroll documentation.
Handle cash, credit, and gift card transactions.
Maintain accurate records of comps, voids, and discounts.
QUALITY CONTROL & COMPLIANCE
Enforce food safety protocols and maintain relevant documentation.
Conduct regular temperature checks on food storage units.
Ensure proper sanitization of dining areas and equipment.
Monitor proper handling of chemicals and cleaning supplies.
Maintain updated safety data sheets and emergency procedures.
Ensure compliance with health department regulations.
Coordinate routine maintenance and equipment repairs.
CUSTOMER EXPERIENCE
Greet and interact with guests to ensure satisfaction.
Handle special requests and dietary accommodations.
Address complaints professionally and provide appropriate compensation.
Maintain incident reports and guest feedback records.
Develop solutions to prevent recurring service issues.
Build relationships with regular customers.
Monitor online reviews and respond appropriately.
Company
Pak Mat Western Sdn Bhd (1265085-D) (PMW) is a 100% Bumiputera-owned private limited company engaged in the manufacturing of frozen products and restaurant businesses, as well as a convenience store chain supplying ready-made and frozen food products.
The company has been operating since 2013.#J-18808-Ljbffr