This job is a Retail Associate at ana tomy, a stationery brand in Malaysia. You'll be the face of the brand, building relationships with customers and sharing happiness. You might like this job because it offers a chance to be creative, customer-focused, and part of a growing team revolutionizing product design.
RM 2200 - RM 3600
Full-Time
few hours ago
Job DescriptionDescription
ana tomy is a direct-to-consumer, made-to-order stationery and lifestyle brand based in Malaysia.
Here at ana tomy, we're all in, dedicated to our ambition to break from tradition. We create kickass customisation experiences and revolutionise the way we design products and interact with the users.
So, if you are curious and creative, a true team player and motivator with a can-do mindset, join us now.
What's the role?
We are looking for a Retail Associate as our brand ambassador to build meaningful relationships with customers.
The ideal candidate will represent the brand by providing best-in-class support to all of our customers from the moment they step foot in the door until the moment they leave.
You inspire others through connection and education. You are customer-focused, enjoy helping others, and are passionate about our product. Your goal is to share and spread happiness to customers visiting our store as you will be the face of our brand, and a champion of our mission and values.
This is an exciting time to join the team as we are building the core team to support our future growth.
Job RequirementsWhat will you do?
Day-to-day, you will:
Introduce and educate customers about our brand values and products
Deliver a memorable experience to each and every customer in a way that is uniquely ana tomy
Maintain the highest level of product knowledge and assist customers in customising products every step of the way
Assemble our personalised products with high efficiency and quality craftsmanship
Manage and process the store pick-up orders to ensure the timeliness of all deliveries
Liaise with customers to manage and resolve requests related to orders, refunds or exchange.
Observe quality control for each personalised order
Work closely with the e-commerce team to ensure smooth operation of order fulfilment and logistic arrangements.
Process, organise and track stock to ensure supplies are enough and in good order.
Ensure all data is captured accurately in internal systems and spreadsheets
Organise and prioritise your workload to ensure deadlines are met
Show up to shifts on time with a can-do attitude
Restock sales floor throughout the day
Keep our store clean, tidy, and maintain store presentation
Requirement
You'll succeed in this role if you:
Have 1-2 years experience working in retail
Minimum SPM or Diploma holder (degree is a bonus)
Have the ability to communicate with warmth, energy, and sincerity
Have a genuine interest in initiating conversations and building relationships with customers (bilingual abilities preferred but not required)
Have the capacity to learn and sell products requiring specialist knowledge
Are passionate about handcrafted works with quality craftsmanship
Are highly organised and a process-driven individual
Have an eye for detail, and good problem-solving skills
Have great communication skills and enjoy working in a team
Like taking plenty of initiative, and are a highly motivated self-starter
Enjoy multi-tasking and work cross-functionally
Have the appetite to work in a fast-moving, entrepreneurial environment
Have a genuine interest in wanting to make a difference in a growing business
Are a team player with an open, honest communication
Are a strategic thinker with a thorough and detailed approach
Are not just getting the job done but getting it done well
Have a minimum of five days availability weekly, in addition to full availability on weekends.
SkillsRetail Operations
Retail Management
Retail Experience
Customer Service
Customer Support
Customer Relationship Management
Customer Relationship Building
Product Knowledge
Company BenefitsPrivate medical and rewards scheme
Pass probation and unlock perks! Enjoy free GP visits, yearly optometric check-ups, dental care, and our private medical and rewards scheme!
Company Profileana tomy is about breaking traditions and creating amazing customisation experiences. Hands down, we love creating. In 2016, we created ana tomy—a space to customise and personalise your stationery and lifestyle goods. We celebrate diversity and encourage individuality because we accept weirdness is the source of our character and creative powers. Weird is who we are, the best parts, not perfect, not trying—just ourselves. That is why we believe in a personalised future.#J-18808-Ljbffr