This job is a Flower & Gifts Retail Assistant, ensuring exceptional service, assisting customers, handling cash, and maintaining inventory. You might like this job because you get to create a positive shopping experience and work with flowers and gifts.
RM 1800 - RM 2000
Full-Time
few days ago
Job DescriptionJob Summary:
The Flower & Gifts Retail Assistant plays a key role in ensuring exceptional customer service and maintaining the smooth operation of our flower and gift shop. As a Flower & Gifts Retail Assistant, you will assist customers in selecting and purchasing products, handle cash transactions, maintain inventory levels, and provide general support to the shop's daily operations. You will work closely with customers to understand their needs, offer product recommendations, and create a positive shopping experience.
Key Responsibilities:
Customer Service:
Greet customers warmly and provide friendly assistance throughout their shopping experience.
Assist customers in selecting appropriate flowers, gifts, and other merchandise based on their preferences and budget.
Offer product knowledge and provide detailed information about different flower varieties, arrangements, and gift items.
Handle customer inquiries, concerns, and complaints in a professional and timely manner, striving to exceed customer expectations.
Sales and Cash Handling:
Process customer transactions accurately, ensuring proper cash handling procedures and utilizing the point-of-sale (POS) system.
Upsell additional products or services when appropriate, maximizing sales opportunities.
Maintain a clean and organized cash register area, including handling cash, credit card transactions, and gift certificates.
Merchandising and Inventory Management:
Assist in receiving, inspecting, and organizing incoming merchandise.
Ensure proper pricing, labeling, and display of products on the shop floor.
Monitor and maintain appropriate inventory levels to meet customer demand.
Regularly check the freshness and quality of flowers and plants, removing any wilted or damaged items.
Shop Maintenance and Presentation:
Keep the shop floor and displays clean, tidy, and well-stocked at all times.
Arrange and decorate floral displays, ensuring they are visually appealing and well-maintained.
Water plants and flowers regularly, ensuring they remain fresh and vibrant.
Assist in maintaining shop supplies, such as gift wrapping materials, ribbons, and cards.
Teamwork and Collaboration:
Collaborate with fellow team members to ensure a smooth flow of operations and excellent customer service.
Assist colleagues during busy periods, ensuring customer needs are met efficiently.
Participate in team meetings, training sessions, and other shop-related activities as required.
Job RequirementsRequirements:
High school diploma or equivalent.
Prior experience in retail sales or customer service is preferred.
Knowledge of different flower varieties and basic floral arrangement techniques is desirable.
Excellent interpersonal and communication skills.
Strong attention to detail and ability to work with precision.
Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
Proficiency in using a computerized point-of-sale (POS) system is advantageous.
Flexibility to work weekdays, weekends, and holidays as per the shop's schedule.
Company BenefitsGroup Hospitalisation & Surgical Benefit:We care a lot for our employees' well-being and health so we got you covered!
Free Flowers:We provide our employees annual credit to redeem free flowers and discounts to shop for all our products.
We provide monthly travel allowance so everyone comes to work happy.
We provide eye care & dental care for our employees too!
Team Engagement:Team engagement activities are done from time to time to keep our people in shape and fit!
Recharge Room:We care for our employees that we set up recharge room for them to take a break and get back to momentum!
Company ProfileBloomThisis ane-commerce companythat delivers premium fresh flowers on demand and via subscription. With the current operations of an online store and 3 retail outlets,BloomThisis on a mission tocreate moments of happinessby using technology to create the best possible experience of buying and receiving flowers. We set ourselves apart by offering handcrafted artisan flowers designed by our highly skilled professional florist and creating the best possible online experience. In doing so, we are becoming Malaysia's most loved flower brand.#J-18808-Ljbffr