Type:Full-Time
Category:Telecommunications
Job DescriptionWorking hours:9.30am - 6.30pm
Working days:5 days work, 2 days off
Employment Status:1 year contract (Renewable basis)
ACCOUNTABILITIES
Conduct product demonstrations and execute retail operations activities while applying effective sales techniques to understand customer needs and promote relevant products and services.
Create conversations and engage with customers to convert them into sales opportunities (postpaid/prepaid registrations, devices, VAS, accessories, etc.).
Stay result-driven and maintain high standards for the visual appearance of the retail outlet.
Professionally handle customer inquiries and requests by applying good knowledge of modern tools, policies, and processes.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service and good after-sales support.
Resolve and update customers' inquiries and complaints efficiently to ensure maximum customer satisfaction.
Participate in special events or outside sales and service initiatives as set by management.
Provide continuous and positive feedback to the Retail Manager/Retail Senior Manager on operations for improvement purposes.
Maintain accuracy of transactions, inquiries, and complaints to meet required KPIs, increasing customer trust and satisfaction.
Execute departmental improvement initiatives at the outlet level and perform any other duties as directed by the superior.
JOB REQUIREMENT
Higher Secondary / STPM / Professional Certificate / Diploma / Degree or its equivalent.
Minimum two (2) years of relevant work experience in the Telco or retail industries preferred.
Obsessed with customers, passionate about sales, and competitive with a strong ability to engage in interactive conversations.
Tech-savvy and computer literate.
Excellent communication, written, and interpersonal skills.
Strong verbal & written English; Mandarin-speaking is an added advantage.
Personal traits: Positive, Passionate, Collaborative, Creative, a Self-Starter, able to perform under pressure, a team player, and possess leadership qualities.#J-18808-Ljbffr