Position Title: Retail Branch Manager Location: Factory Mobile Kota Bharu Company Overview: Factory Mobile is a dynamic retail organization dedicated to providing exceptional products and services to our customers. With a focus on quality, innovation, and customer satisfaction, we strive to be a leader in the retail industry. As we continue to expand our operations, we are seeking a talented and experienced Retail Branch Manager to join our team.
Job Description: As the Retail Branch Manager, you will be responsible for overseeing all aspects of the retail outlet's operations. Your primary objective will be to ensure the smooth and efficient functioning of the outlet while delivering exceptional customer service and achieving sales targets. Key responsibilities include:
Team Leadership: Lead and motivate a team of retail staff to deliver excellent customer service and achieve sales targets. Provide coaching, training, and performance feedback to ensure the team meets or exceeds expectations.
Operational Management: Manage day-to-day operations of the retail outlet, including inventory management, product merchandising, and store cleanliness. Ensure compliance with company policies and procedures.
Sales and Customer Service: Drive sales growth by developing strategies to attract new customers and retain existing ones. Monitor customer satisfaction levels and address any issues or concerns in a timely manner.
Budget Management: Develop and manage the outlet's budget, including sales targets, expenses, and profitability. Implement cost-control measures as needed to optimize financial performance.
Vendor Relations: Build and maintain strong relationships with vendors and suppliers to ensure timely delivery of products and negotiate favorable terms.
Marketing and Promotion: Work closely with the marketing team to develop and implement promotional campaigns and sales initiatives. Utilize various marketing channels to increase brand awareness and drive foot traffic to the outlet.
Health and Safety Compliance: Ensure compliance with health and safety regulations, including proper sanitation protocols and adherence to occupational health standards.
Reporting: Prepare regular reports on sales performance, inventory levels, and other key metrics. Provide insights and recommendations to senior management for continuous improvement.
Qualifications:
Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.Proven experience in retail management, with a minimum of 2 years in a similar role.Strong leadership and interpersonal skills, with the ability to inspire and motivate a team.Excellent communication and negotiation abilities.Solid understanding of retail operations, including inventory management and sales techniques.Proficiency in Microsoft Office suite and retail management software.Ability to work flexible hours, including evenings, weekends, and holidays, as needed.Knowledge of health and safety regulations and compliance standards.