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Retail Experience & Culture SpecialistRequisition ID: 13425
Employment Type: Permanent
Location: CD Hub, MY
Division: SALES & RETAIL
Job DescriptionIn this role at CelcomDigi, you will be responsible to deliver highly successful and innovative retail initiatives, in-store customer and staff reward programs to achieve business objectives.Job Responsibilities:
Champion Retail Culture:Act as a role model and change agent to embrace and promote CD Retail Culture.
Drive initiatives that reinforce our cultural values and enhance staff engagement.Cross-Functional Collaboration:Collaborate in cross-functional teams to execute culture-related initiatives.
Support performance management with regional teams.Project Management and Execution:Manage and execute projects aligned with the Retail Culture Plan.
Obtain stakeholder approval for formulated plans and initiatives.Data Analysis and Improvement:Analyze cultural trends and customer satisfaction surveys.
Identify opportunities for improvement based on relevant reports.Sales and Service Performance Monitoring:Monitor retail sales and service performance.
Provide feedback for store improvement.Job Requirements:Professional Certification/Diploma/Bachelor Degree/Master Degree in relevant field
Years of experience: 5-8 years
Relevant work experience in education, retailing or hospitality industry
Good knowledge of retail business and management
Excellent planning & organizing skills
Strong people management skills, approachable, responsible and has good listening skills
Strong and effective communicator.
Ability to motivate and influence people
Positive, passionate, collaborative, creative, self-starter, team player, resourceful and ability to perform under pressure#J-18808-Ljbffr