The Rock Shop Retail Manager is responsible for overseeing the daily operations of the Rock Shop retail store, ensuring a seamless shopping experience for customers, and meeting sales and profit goals. This role includes managing staff, maintaining inventory, developing merchandising strategies, and upholding brand standards. The Retail Manager is expected to motivate the team to deliver excellent customer service, drive store profitability, and cultivate an engaging retail environment that reflects the brand's unique culture and style.
What you'll be doing Manage and lead a team of retail associates to deliver exceptional customer serviceOversee the day-to-day operations of the retail outlets, ensuring smooth and efficient runningDevelop and implement strategies to drive sales and maximise profitabilityMonitor inventory levels, ordering, and merchandising to optimise product availability and presentationAnalyse sales data and customer trends to identify opportunities for growth and improvementEnsure compliance with company policies, procedures, and relevant regulationsFoster a positive and productive work environment for the retail teamCollaborate with other departments to support the overall success of the resortWork closely with Hard Rock International What we're looking for Minimum 3-5 years of retail management experience in the consumer products industryStrong leadership and people management skills, with the ability to motivate and develop a teamExcellent customer service orientation and problem-solving abilitiesProficient in inventory management, merchandising, and sales analysisFamiliarity with retail technology and systemsMust posses strong communication and listening skills.Multiple language abilities a plus, fluency in English required.Able to run shift and work on weekend, Public Holidays.Work location: Hard Rock Cafe Puteri Harbour