Management - Store (Retail & Consumer Products)
Full time
PURAS is a brand that specializes inEssential Oils and Clean Skincare products . The brand upholds the legacy of alternative medical practitioners in Europe for natural healing and beauty. PURAS is also among theglobal pioneers in adopting a non-toxic and non-carcinogenicapproach in formulating products.
Job Description
We are seeking a dynamic and experienced Retail Manager to lead our retail operations and ensure the success of our stores. The ideal candidate must possess strong leadership skills, a keen understanding of retail operations, and a proven track record of achieving sales targets and managing retail staff effectively. As the Retail Manager, you will be responsible for overseeing the day-to-day operations of all our retail locations, optimizing store performance, and ensuring a seamless customer experience.
Responsibilities
Overseeing daily store operations and ensuring that customer service standards are consistently met
Recruiting, training, and managing retail staff, including conducting performance appraisals and providing professional development opportunities
Managing inventory levels and supply chain logistics to optimize stock availability and minimize losses
Developing and implementing operational policies and procedures to improve efficiency and ensure store compliance with company standards and policies
Analyzing sales figures, market trends, and financial reports to inform strategic planning and decision-making
Setting and monitoring sales targets, as well as planning and executing strategies to achieve them
Maintaining the store's budget, controlling expenses, and planning cost-effective operations without compromising quality
Collaborating with marketing teams to execute promotional campaigns and events that drive footfall and increase customer engagement
Ensuring the store's layout is optimized for a positive customer experience and efficient workflow
Addressing customer complaints and issues promptly, ensuring a high level of customer satisfaction
Staying abreast of new industry technologies, retail trends, and best practices to continuously improve store operations
Requirements and Skills
5+ years of experience in retail management preferably from beauty industry
Knowledge of store operations and customer service standards
Service-oriented and hands-on person with good customer handling skills.
Must be willing to work in the stores and support when short of manpower including weekends and public holidays
Independent and good team player, pleasant personality.
A self-directed learner who possesses high levels of initiative and willingness to learn.
Ability to adapt to changes and perform under pressure in a fast-paced environment.
Ability to communicate, influence and negotiate effectively with all levels of leadership
Proven organisational skills – able to manage multiple demands with competing priorities and allocate time effectively.
Ability to analyse situations and resolve issues with innovation and creativity.
Ability to challenge and influence operational processes
Proficient in Microsoft Office Suite and retail management software#J-18808-Ljbffr