Job Description Do you want to journey with us in transforming the "Living & Work Spaces" of others? The Retail Sales Executive plays a vital role in connecting with the prospect customers through design concept selling. We are looking for a passionate individual who's able to learn quickly and with a strong interest in communication and influencing. Suitable training and guidance on the sales approach and methodology with be provided.
Design Concept Selling Ability to connect the design concept to customer's needs.Walk through the design process and give examples of benchmarking, immersion, concepts and ideation.Presenting visually through showroom displays to create greater impact.Showcasing past projects and their results to get buy-in and gain credibility.Sales Target Management Use Sales Funnel methodology to track customer journey, and sales processes, and drive sales results.Identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.Closely follow up on prospective customers and leads to create sales opportunities and increase conversion rate.Drive service quality and customer satisfaction for continuous improvement.Achieves sales target and net income target, analyzing variance and initiating corrective actions.Develop relationships and identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.Communicate scheduled sales reports in accordance with organizational standards.Suggest new operational strategies to improve store's performance and productivity.Perform regular sales analysis & reviews to evaluate promotion and sales strategy effectiveness and to identify business opportunities.Deliver Store Service & Excellence Provide personalized in-store customer experience to meet needs and provide satisfaction.Improve merchandising presentation and visual displays.Deliver operations and service excellence over multiple customer touchpoints.Recommendation of areas of improvement to continuously improve productivity.Responsible for sales order processing.Conduct data-driven functional analysis with CRM system applications, etc.Job Requirements: Degree or Diploma in the related field of study. (e.g., Architecture, IT, Design, Mass Comm)Fresh Graduates are encouraged to apply. (Internship experience and Co-curricular activities will be a consideration) Relevant experience in Sales & Marketing related activities and with a proven track record.Experience with using Customer Relationship Management (CRM) analytical digital applications.Good with calculation and identifying lead time. Able to communicate effectively with English and Bahasa Malaysia. Mandarin speakers will be an added value. Possess an interest in interior designing and design concepts.Sales-driven and independent in a fast-paced environment.Great interpersonal, relationship building and communication skills to all levels of customers.Strong critical thinking and problem-solving abilities are essential.Proficiency in negotiation skills is required.The role is based in Penang.Job Entitlements: Attractive Monthly Sales Incentive & Handphone Allowance.Medical Insurance & Benefits - Hospitalization & Outpatient, Dental & Optical.5 Working Days Per Week, Sunday as Off Day, 9.00 am to 6.00 pm working hours.